• Care Manager and Person

    Important Health Care Reminders For Individuals Enrolled In Care Design NY Health Home Care Management

What is Health Home Care Management?

In addition to the coordination of disability services,
Care Design NY members enrolled in Health Home Care Management receive:

Individual &
family support



Referral to community &
social support services

Why is this important for me or my loved one?

Being enrolled in Health Home Care Management means that your Care Manager will work with you and your providers to get you the best care to meet your needs and, if needed, advocate on your behalf. In order to support you, your Care Manager needs to access your:

  • Annual physical, dental and other medical and mental health documents.

  • Vaccination & other preventive care records.

  • Appointment dates, as well as all hospital admission and discharge information. 

Remember that your Care Manager...

Will conduct an assessment to understand your medical, behavioral, and social needs, which are then incorporated into
your Life Plan.

Has your consent to request health records and access health-related alerts in order to assist in coordinating with your providers, social service agencies, and care givers.

Should receive copies of your health records. These records can come from your providers and/or can be shared with your Care Manager at any time by you or your loved one.

Will provide ongoing outpatient management of your routine medical care and coordinate care across specialists and providers to achieve safer and more effective health outcomes.

What if I have questions or concerns?

Please contact your Care Design NY Care Manager
or the Care Design NY Healthcare Team if you have
questions: This email address is being protected from spambots. You need JavaScript enabled to view it.

CLICK HERE to learn More about NYS Health Homes.

Contact Care Design NY

Please use our office lines during 8:30 AM - 5:00 PM (ET).


Emergency After Hours: 1-877-855-3673

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidaysPlease only use emergency number for urgent matters that cannot wait until the next business day. 

Contact Compliance

Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices. 

Compliance Program

Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
Who to Contact
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