fbpx

COVID-19 Creates Education Challenges & Obstacles

AMPLIFIED FOR INDIVIDUALS WITH SPECIAL NEEDS

The closing of all schools and mandatory stay at home orders during the COVID-19 emergency health crisis have been especially challenging for individuals with Intellectual and/or Developmental Disabilities (I/DD) and their caretakers.  Individuals with I/DD often thrive on routine and structure. 

Before the COVID-19 outbreak, a Care Design NY member, who lives with her grandparents was thriving at school. Her school program was the linchpin to her well-being.

Unfortunately, her world was immediately impacted on March 17, 2020, when New York State suspended all school attendance to stop the spread of the Novel Coronavirus. Her once daily routine, which included personal and social development opportunities to promote learning and skills development, abruptly ended. These had been instrumental in reducing and mitigating her frustration and resulting aggressive outbursts previously triggered by her inability to communicate.

"HER CARE MANAGER HAS BEEN ABLE TO FILL THE VOID AND ENRICH THE MEMBER'S LIFE"

Her grandparents were unprepared to address this overnight crisis that began to build. Their granddaughter’s challenging behavior returned, triggered by the loss of her familiar routine with appropriately designed daily activities and supports for emotional outlets that motivated her and provided stability.

Fortunately, her Care Manager has been able to fill the void and enrich the member’s life with regular FaceTime sessions. During these sessions they talk, laugh and review ways to reduce stress, such as drawings to express her feelings. Her grandparents have marveled over the difference in their granddaughter’s behavior as she eagerly anticipates the scheduled sessions with her Care Manager. The Care Manager continues to think outside the box by providing consistent and person-centered support uniquely tailored for her success.

Contact Care Design NY

Please use our office lines during normal business hours.

518-235-1888

Emergency After Hours: 1-877-855-3673

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidaysPlease only use emergency number for urgent matters that cannot wait until the next business day. 

Contact Compliance

Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices. 

Compliance Program

Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
Who to Contact
Care Design NY BBB Business Review

Copyright © Care Design NY. All rights reserved. 
Website designed by Flight Creative Group.