Karleen is a non-profit executive with 24 years of experience in the field of human services. Prior to joining PHP in December 2014, she was Director of Vocational and Employment services at a large non-profit serving individuals with intellectual and developmental disabilities, supporting over 500 adults through programs such as day habilitation, supported employment, and pre-vocational. She was instrumental in developing and growing affirmative business models that support gainful work for adults with disabilities. Karleen has participated on Education and Workforce Development Committees for various disability advocacy groups, served as a Diversity and Inclusion facilitator, and worked as an adjunct faculty at Nassau Community College – teaching an I/DD studies course.
Ms. Haines recently transitioned into her role overseeing member satisfaction and advocacy for those served by Partners Health Plan and Care Design NY, after serving in various positions within PHP, including Chief of Care Coordination and Chief of Community Relations & Outreach. Karleen serves on the state’s Developmental Disabilities Advisory Council, sub-committee on housing. She is a licensed Health Agent in the state of NY; holds an undergraduate degree in psychology and a master’s in management from the State University of NY at Stonybrook.
Please use our office lines during 8:30 AM - 5:00 PM (ET).
Emergency After Hours: 1-877-855-3673
The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays. Please only use emergency number for urgent matters that cannot wait until the next business day.
Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.
8 Southwoods Blvd
Albany, NY 12211