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Prior to becoming the CEO of Care Design NY on September 1, 2017, Jim had been a consultant primarily working with the Cerebral Palsy Associations of NYS and its 24 Affiliates on policy, strategic planning and financial analysis as it relates to supports and services for individuals with intellectual/developmental disabilities. Most notable is the work that Jim did in support of the first “Be Fair to Direct Care Initiative” that provided salary and benefit increases for DSP’s with the ultimate goal of getting this workforce to a “living wage”.

For most of his career, Jim was a public servant and worked for State government for 36 years with 32 years specifically at OPWDD. Jim served as the Executive Deputy Commissioner during his last 3 years of service and was responsible for managing the day-to-day operations of OPWDD. In this capacity, Jim worked with the Commissioner and agency stakeholders to craft policy; advocate for funding and workforce enhancements; and to ensure the overall quality of care for people with developmental disabilities and their families supported by OPWDD.

During his public service time at OPWDD, Jim is most proud of his work that supported a vision of building a better tomorrow for individuals with intellectual and/or developmental disabilities and the workforce that supports them. This work included the development of many new services, DSP salary and benefit enhancements and service expansion initiatives, most notably of which was NYS CARES which expanded residential services for more than 10,000 New Yorkers.

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Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942
Who to Contact
Care Design NY BBB Business Review

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