• What to Expect From

    Your Care Manager

Care Design NY is honored to provide you or your loved one with care management services.

Our Care Management team is committed to helping you lead a fuller life as we serve you professionally and knowledgeably. Please keep this information sheet in a handy place so that you reach us easily

If you live in a Certified Setting (i.e. IRA), your Care Manager will:

  • Regularly contact you and/or your house manager.
  • Help you develop your person centered Life Plan.
  • Organize your annual and semi-annual meetings.
  • Adjust and update your Life Plan.
  • Be your advocate and help you self-advocate.
  • Assess your needs and goals.
  • Support you to stay healthy by coordinating preventative care and managing chronic conditions.
  • Provide guidance and referral to supports, resources, and services.
  • Assist you in managing transitions in life and care.
  • Help you make informed decisions.


If you live in a Certified Setting (i.e. IRA), your Care Manager will:

All of the above, plus:

  • Coordinate your services.
  • Arrange medical appointments and/or transportation if needed.
  • Attend medical appointments with you if needed.
  • Help you maintain or get access to benefits (Medicaid, SSI, SNAP, etc).
  • Provide assistance with self-direction.
Use the button below to view/download a PDF of the What to Exepect from Your Care Manager information.

The PDF provides fillable fields to record important Care Manager contact information, as well as member information and notes, for your future reference.

Contact Care Design NY

Please use our office lines during 8:30 AM - 5:00 PM (ET).


Emergency After Hours: 1-877-855-3673

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidaysPlease only use emergency number for urgent matters that cannot wait until the next business day. 

Contact Compliance

Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices. 

Compliance Program

Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
Who to Contact
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