• COVID-19 & Flu News & Resources

    Care Coordination Organizations/Health Homes (CCOs/HHs) are committed to the delivery of high-quality comprehensive care coordination.  Care Design NY has developed a strong framework for escalating our involvement to support individuals and families during this COVID-19 pandemic and public health crisis. Care Design NY continues to work in collaboration with OPWDD providers, medical providers, mental health providers and community resources, to ensure all members receive needed supports, services and resources necessary to maintain health and well-being. Risk level assessment and the support/service needed are an essential component of comprehensive care coordination.

COVID-19 News & Updates

Second Booster Doses for Eligible New Yorkers

The Centers for Disease Control and Prevention (CDC) has authorized a second booster four months after their first booster for people 50 and older; and a second booster 4 months after their first booster for people 12 and older with certain immune deficiencies.

Information on How to Use At-Home COVID-19 Test Kits in Multiple Languages

Renewal of COVID-19 Public Health Emergency

On January 14, 2022, the Secretary of Health and Human Services renewed the determination that a public health emergency exists, which went into effect on January 16, 2022.

Updated COVID-19 Vaccine and Booster Guidance

1.18.22 - As COVID-19 cases continue to rise, the Centers for Disease Control and Prevention (CDC) now recommends the following in relation to COVID-19 vaccines: 

Governor Hochul Announces Mask Requirements

12.10.21 - Governor Kathy Hochul announced masks are now required to be worn in all indoor public places unless businesses or venues implement a vaccine requirement. This action is to address the rise in COVID-19 cases and hospitalizations rise statewide and is in  alignment with the CDC's recommendations for communities with substantial and high transmission.

Important Hospitalization Documents and Resources

While we hope that you will not need the hospitalization documents, we want you to be prepared prior to seeking medical attention and ensure proper communication protocol is followed for a patient with IDD on his/her needs and wishes. Please use the buttons below to view/download: (1) a fillable disability form for you to complete and keep with your important papers should you have to go to the Emergency Room or hospital (2) the NYS Department of Health hospital guidance permitting a support person for a patient with I/DD to be at their bedside. (3 & 4) a script and other important important information that our friends at SANYS prepared.

Questions?  Contact your Care Manager.

Emergency After Hours On-Call


Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline


This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.  CLICK HERE for more information about the Care Design NY Compliance Program.

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
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