Family Forums

The leadership of Care Design NY wants to meet you in person, no matter what region of New York you live in. We recognize the importance of face to face communication, especially when it comes to the coordination of care for you and your loved one.

We are holding Family Forums in every region of our coverage area to bring you the latest information on the transition from medicaid service coordination to care coordination and eventually managed care.

Most importantly,

we want to hear from you in these informal meetings. We want to know what is working for you, and how we can improve.


The agenda at our Family Forums is guided by a PowerPoint presentation. The most recent Family Forum presentation is available here.

Family Forum Document Cover

2019 Family Forum

Family Forum Document Cover


Family Forum Document Cover

개인 가족 포럼


Individuals and Families Document Cover


Individuals and Families Document Cover


Individuals and Families Document Cover


Individuals and Families Document Cover


Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.
Use the Member Feedback button above to email us.

Contact Care Design NY

Please use our office lines during normal business hours.


Emergency After Hours: 1-877-855-3673

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidaysPlease only use emergency number for urgent matters that cannot wait until the next business day. 

Contact Compliance

Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices. 

Compliance Program

Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
Who to Contact
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