• Family hugging
    Person-Centered Care for

    Individuals & Families

3 Conversations In April

Film Preview and Live Discussion

You are invited to join us for a virtual sneak peek of a newly released film which is currently on the film festival circuit! The 12 minute film is about a sibling relationship in the time of COVID-19. The screening will be followed by a live discussion with the filmmaker.

For more information on this and other events, please visit our News and Events page.

What to expect from your

Care Design NY Care Manager

Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

This means that your needs and preferences are most important and the guiding force behind everything we do.

Our care coordination services are available in your community, in your primary language, and with a sensitivity to your religious and cultural background.

A Care Manager works with a network of providers to plan and manage the services and supports you want and need. Your Care Manager wants to know what is important to you, what you need help with, and what your goals are.

Your Care Design NY Care Manager is also aware that things change in your life, and the supports and services you receive need to be responsive to those changes. Our Care Managers are knowledgeable, professional, respectful and good listeners.

Care Managers posing while at their desk

The I Am Assessment & The Life Plan Video

Care Design NY Art Walk

    Do you have Questions, Suggestions or Feedback?

    Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
    Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.

    Resources for Families

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    Right and Responsibilities of
    Persons Receiving Services

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    Grievance Process 
    for Individuals

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    ADA Rights & Reasonable

    Person Centered
    Planning Notice

    Managed Care Frequently Asked Question and Answers

    In July and August of 2019, Care Design NY held managed care focus groups in four regions throughout New York State (NYS), including Long Island, Manhattan, Hudson Valley and Capital District/ North Country. The Focus Groups were facilitated by a neutral third-party contractor.

    We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.

    Register for Member & Family COVID-19 Updates

    See the events calendar below and select the event you would like to attend. Follow the instructions within each of the event details. 

    Emergency After Hours On-Call


    Please only use number for urgent matters that cannot wait until the next business day. 

    The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

    Please use our office lines during normal business hours.

    Compliance Hotline


    This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

    Corporate Office Location
    • 8 Southwoods Blvd, Suite 110
      Albany, NY 12211
    • (518) 235-1888
    Contact Us
    Care Design NY
    Corporate Office

    8 Southwoods Blvd
    Suite 110
    Albany, NY 12211

    Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

    Primary Numbers
    • Main Corporate Office
      General Inquiries
    • After Hour Emergencies
      (5:00pm - 8:30am & Weekends)
    • Compliance Hotline
      For Concerns or Compliance Issues
    Who to Contact
    Care Design NY BBB Business Review

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