• Family hugging
    Person-Centered Care for

    Individuals & Families

Black Lives Matter

A Message from Care Design NY
CEO, James Moran

To Members and Families on inclusion and diversity and eliminating inequality, injustice, and disparities for minority groups in our community.

What to expect from your

Care Design NY Care Manager

Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

This means that your needs and preferences are most important and the guiding force behind everything we do.

Our care coordination services are available in your community, in your primary language, and with a sensitivity to your religious and cultural background.

A Care Manager works with a network of providers to plan and manage the services and supports you want and need. Your Care Manager wants to know what is important to you, what you need help with, and what your goals are.

Your Care Design NY Care Manager is also aware that things change in your life, and the supports and services you receive need to be responsive to those changes. Our Care Managers are knowledgeable, professional, respectful and good listeners.

Care Managers posing while at their desk

Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.

Resources for Families

Register for Member & Family COVID-19 Updates

See the events calendar below and select the event you would like to attend. Follow the instructions within each of the event details. 

Information & Updates

In many areas across NY State, individuals most impacted by the COVID-19 epidemic require necessary access to services, resources or providers critical to their health and well being. The Provider Relations team at Care Design NY developed the COVID-19 Search of Service ("SOS") tool for Care Design NY Care Managers containing information around resources that can push-in or support Care Design NY members and families during this critical and unprecedented time.

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Right and Responsibilities of
Persons Receiving Services

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Grievance Process 
for Individuals

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ADA Rights & Reasonable

Person Centered
Planning Notice

Managed Care Frequently Asked Question and Answers

In July and August of 2019, Care Design NY held managed care focus groups in four regions throughout New York State (NYS), including Long Island, Manhattan, Hudson Valley and Capital District/ North Country. The Focus Groups were facilitated by a neutral third-party contractor.

We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.

Emergency After Hours On-Call


Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline


This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
  • Compliance Hotline
    For Concerns or Compliance Issues
Who to Contact
Care Design NY BBB Business Review

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