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Past Online Webinar

How to Manage Stress & Mental Health

Presented by
Michelle Israel, LCSW-R
Gordon Collier, LMSW
Tiffany Lamance Douglass, LMHC

Recorded COVID-19 Member & Family Past Meetings


Thursday May 28, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Thursday May 21, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Monday May 18, 2020 | 6:00pm – 7:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Thursday May 14, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Monday May 11, 2020 | 6:00pm – 7:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Thursday May 7, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Monday May 4, 2020 | 6:00pm – 7:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Thursday April 30, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Monday April 27, 2020 | 6:00pm – 7:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Thursday April 23, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Monday April 20, 2020 | 6:00pm – 7:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps
Click To View Video

Thurdsay April 16, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps

Monday April 13, 2020 | 6:00pm – 7:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps

Thursday April 9, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps

Monday April 6, 2020 | 6:00pm – 7:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps

Thursday April 2, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps

Monday March 30, 2020 | 6:00pm – 7:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Communications Plan / Mailbox
  • Questions
  • Next Steps

Thursday March 26, 2020 | 11:00am – 12:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Behavioral Health
  • Communications Plan / Mailbox
  • Questions
  • Next Steps

Monday March 23, 2020 | 6:00pm – 7:30pm

  • General Overview 
  • Care Design NY Expectations Regarding Care Managers Connecting with Members
  • Care Design NY Staying Connected to Providers
  • Communication Plan / Mailbox
  • Questions
  • Next Steps

Future Member & Family COVID-19 Online Meetings

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design NY

Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942

Who to Contact?

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