• Family hugging

    Person-Centered Care



Care Design NY is a Care Coordination Organization/Health Home for individuals with intellectual and/or developmental disabilities (I/DD). 

Our care coordination and management services are available in 30 New York State counties, in your primary language, and with a sensitivity to your religious and cultural background.  We coordinate disability supports and services, incorporating health and wellness needs. 

Your Care Manager has the responsibility to make sure you are supported in all the ways that lead to the healthiest outcomes for you and they take a whole-person approach to understanding your unique needs and how to achieve your desired goals.  This means that your needs and preferences are most important and the guiding force behind everything we do.

A Care Manager works with a network of providers to plan and manage the disability services and supports, incorporating health and wellness needs, so members may live a quality life.

Watch the "I AM ASSESSEMENT and LIFE PLAN" video below to better understand how a Care Manager and member work together to understand quality of life goals -- what is important to each individual and where they want support so they may live a quality life. 

The "Life Plan" will evolve as person's needs change to ensure desired life goals for optimal physical, mental, and emotional outcomes.

Care Design NY Care Managers are knowledgeable, professional, respectful, and good listeners.  Click on the buttons below to learn more on what to expect from a Care Manager and their role in supporting a person's overall wellness.


The Care Design NY team is assessing experiences of individuals who receive I/DD Health Home services from us through a confidential survey.

Care Managers coordinating supports and services

What to Expect

Your Care Your Health Included

Care Design NY is a CCO/Health Home. In addition to coordinating disability supports and services, Care Design NY Care Managers incorporate health and wellness needs.

What is the role of a Care Design NY Care Manager in my healthcare?

Your Care Manager has the responsibility to make sure you are supported in all the ways that lead to the healthiest outcomes for you and they take a whole-person approach to understanding your unique needs and how to achieve your desired goals.

What can I expect from my Care Manager?

Your Care Manager will ask about your health related goals! In order for your Care Manager to help you navigate your healthcare needs, they will need to know about any chronic conditions you may have, new medical or behavioral health concerns, and any goals you may have to achieve your best health.

How can my Care Manager support me when I see my doctor or other provider?

If needed, a Care Manager can:

  • Identify providers covered by your insurance
  • Help schedule your appointment
  • Help secure transportation for your appointment
  • Ensure you made it to your appointment
  • Coordinate any follow-up from the appointment
  • Assist with adhering to your treatment plan
  • Talk to your doctor, hospital or other healthcare provider

The I Am Assessment & The Life Plan Video

Care Design NY Art Walk

    Do you have Questions, Suggestions or Feedback?

    Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
    Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.

    Resources for Families

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    Right and Responsibilities of
    Persons Receiving Services

    Person Centered
    Planning Notice

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    ADA Rights & Reasonable

    Learning About Incidents

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    Grievance Process 
    for Individuals

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    What You Need to Know
    About Incidents

    Managed Care Frequently Asked Question and Answers

    In July and August of 2019, Care Design NY held managed care focus groups in four regions throughout New York State (NYS), including Long Island, Manhattan, Hudson Valley and Capital District/ North Country. The Focus Groups were facilitated by a neutral third-party contractor.

    We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.

    Register for Member & Family Updates

    See the events calendar below and select the event you would like to attend. Follow the instructions within each of the event details. 

    Emergency After Hours On-Call


    Please only use number for urgent matters that cannot wait until the next business day. 

    The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

    Please use our office lines during normal business hours.

    Compliance Hotline


    This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.  CLICK HERE for more information about the Care Design NY Compliance Program.

    Corporate Office Location
    • 8 Southwoods Blvd, Suite 110
      Albany, NY 12211
    • (518) 235-1888
    Contact Us
    Care Design NY
    Corporate Office

    8 Southwoods Blvd
    Suite 110
    Albany, NY 12211

    Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

    Primary Numbers
    • Main Corporate Office
      General Inquiries
    • After Hour Emergencies
      (5:00pm - 8:30am & Weekends)
    Who to Contact
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