The Life Plan and the Life Planning process must be conducted in a Person-Centered manner as outlined in the OPWDD Person Centered Regulations and Department of Health (CCO/HH Provider Policy Guidance Manual – July 2018).
Providers are a critical part of the Life Plan Interdisciplinary Team (IDT) and should be actively involved in the Life Plan meeting and subsequent communications regarding the individual supported.
All parties are encouraged to work collaboratively and well in advance of the required time-period for Life Plan finalization.
It is anticipated that through open communication, most concerns will be able to be resolved at the Life Plan meeting.
In situations where resolution is not made at the meeting or a concern is raised or identified after the meeting, the following procedure should be followed.
If the Provider is not satisfied with the outcome of their meeting/communication with the Care Design NY Management representative, the Care Design NY Regional Care Manager Director should be contacted to assist with the resolution 220.127.116.11.
The Regional Director will consult with the Assistant Vice President of Care Management and depending upon the seriousness of the disagreement, additional representatives of Care Design NY leadership may provide advisement on the concern of the Provider (e.g. Vice President of Compliance, etc.)
8 Southwoods Blvd
Albany, NY 12211