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Care Coordination Organization

CARE DESIGN NEW YORK is a New York State (NYS) approved specialized Care Coordination Organization (CCO) developed by more than 70 agencies in 30 counties of NYS who came together to support more than 25,000 individuals with intellectual and/or developmental disabilities and their families in their local communities. To achieve our mission of assisting individuals with Intellectual and/or Developmental Disabilities to get the supports and services they need to live a quality life, we are building an integrated network of organizations that will support the individuals we serve.

The Role of Care Management

Care Design NY coordinates support services for individuals with intellectual and developmental disabilities by connecting them with our network of partners. New York State has recently expanded our role to include health care, wellness, and community services in addition to those specifically targeted to people with developmental disabilities.

By developing a Life Plan with each individual, we are able to coordinate person-centered services that respond to their changing needs. Care Design NY is building a robust network of partner organizations in each community to meet the needs of each individual we serve and streamline communication between agencies.

Types of Partners

Care Design NY relies on the services of various types of providers to support our members, including:

Primary Care
Hospital
Substance Use Disorder
Behavioral Health
Long-Term Care
Dental
Optometry
Podiatry

Education/School Supports
Labs
Housing
Transportation
Community Based Services
Medications/Pharmacy
Home-Based Services
Individuals/Family Education & Support

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design NY

Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942

Who to Contact?

Click here to view Accessibility Statement

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