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Care Design NY Salutes Direct Support Professionals!

Care Design NY salutes service providers and their dedicated Direct Support Professional (DSP) employees who are providing person-centered care to thousands of our members, individuals with intellectual and/or developmental disabilities (I/DD). The DSPs are critical to ensure the people they support obtain support including activities of daily living, managing prescriptions, preparing meals, offering encouragement, scheduling, transporting and assistance with medical appointments, communicating with family and friends, and doing everything they can to ensure their everyday needs are consistently met.

We deeply appreciate what you are doing to ensure Care Design NY members have the supports and services they need to live a quality life. Thank you for your compassion, dedication, and commitment!


Direct Support Professionals (DSP) Appreciation 2021

Direct Support Professionals (DSP) are the heart of the country's care economy and they work tirelessly and compassionately to help vulnerable individuals live a quality life. During the COVID-19 pandemic, they have been heroes keeping our loved ones safe!

Members, families and advocates are helping Care Design NY recognize Direct Support Professionals during this year's DSP Recognition Week (9.12 - 9.18) by sharing short stories about how a DSP has impacted or improved their quality of life or that of a loved one. Read their stories below!

"My brother lives in a Group Home in the Riverdale section of the Bronx. I have been amazed at how the staff has come to work each day and each individual that lives in the house has been safe because of their dedication. They have followed all the COVID safety protocols, against all odds. Most travel to and from work on public transportation. There was one COVID case and a staff member put his life on the line and stayed in the ER with him. They all deserve recognition and compensation!"

Family Member of a Care Design NY Member

"Our family has been blessed to have worked with Tamika who continues to provide us with the best information available to help my son, Angel, be his best. It’s not easy having a child with special needs but knowing that I have someone to advocate for us as well makes the world of a difference for our family." 

Family Member of a Care Design NY Member

"I have a daughter that is now 13 and has been a part of Care Design NY for a few years. I want you to know how hard these people work around the clock to make sure our children's needs are met . No matter the issue or question or whether you have any situation they respond back very quickly.  My daughter gets community worker's support and respite care. She is part of any decision that is made to help her with her individual needs . I'm so happy to be a part of this and I'm proud of my team members who I was able to select. They are very personable and friendly and if one person doesn't have an answer, someone else does . I'm not so scared for my daughter's future because I know that the plan created to provide a quality life goes with her throughout her life. As a mother who loves her children and sometimes needs a break, it's a mental health break knowing that every worker has had a background check and I get to interview them and see if they are a right fit for her needs . From the bottom of my heart, thank you. You make my life manageable.  I am able to work and care for all my children.  When my child wants to constantly go go go and I'm on empty, I know that I have a team that I can count on. It's a tough job. So again thank you. I'm grateful for Care Design NY." 

Family Member of a Care Design NY Member

"Maryann is the BEST DSP there is!! She’s been phenomenal over the past almost 2 years now of Covid. Always calling and checking in on my daughter. Always asking if we needed anything. Always on top of whatever services we are entitled to. She is dedicated to her individuals and a true credit to her profession. God Bless her and all the dedicated DSP staff."

Family Member of a Care Design NY Member

My daughter is a resident of a Liberty house. Through the past many years we have reached out to my daughter's Care Coordinator, Michelle, to assist us in obtaining information or for directing any concerns that we have had as challenges with her care along the way. Michelle would always respond to me in a timely manner and then pursue a resolution to an issue. There has been fleeting problems as well as more serious concerns in the past and we could rely on Michelle to be there for our daughter every time. She is always phone call or email away. Thank you again, Michelle!

Family Member of a Care Design NY Member

"Right after the COVID-19 lockdown started in March, 2019, our son who is a young adult with autism spectrum came back to us from his group home where he started the residential program a year ago.  His care manager regularly contacts us about how he’s been doing with us and helps us with what our son needs during the most difficult time.  We had many good ZOOM meetings with her, which has been leading us to more practical thoughts on our son’s independent living in future.  She understood what our son needed when we had some decisions to make and is helping us evaluate residential services for our son’s future and also his entire daily care program management, including mental health.  She has been supportive and caring for him and for me.  We are fortunate to have her as our son's Care Manager as an information source providing knowledge, insights from experiences and patience."

Family Member of a Care Design NY Member

"My daughter lives in a residence in Queens and fell in love.  On April 1st 2020, the love of her life died from COVID 19. No one other than staff were allowed in the house and I was not allowed to comfort her. It was three months later than I was allowed to see her.  If it wasn’t for the compassionate care she received I don’t think she would have made it through. These people go above and beyond the call of duty.  Without them my daughter would not be as happy as she is now.  They deserve much more recognition than what they receive now." 

Family Member of a Care Design NY Member

"My son Jordan's DSP has impacted his life positively in many ways. His newly found confidence is evident in all his everyday activities. He now takes public transportation to get to his job training independently. He no longer fears placing orders at his favorite eateries or purchasing essential items at local pharmacies and stores. He has also learned to look people in the eyes when speaking to them and advocating for himself. My son is a completely different person today because of his DSP’s patience and guidance." 

Family Member of a Care Design NY Member

"When COVID struck in March 2020, our daughter Gina’s DSP came to our house daily so my husband and I, both doctors, could continue to go to work and take care of our patients. She continued to work with her over the year whenever her program closed due to COVID, enabling me to continue to care for patients over the last difficult year and allowed Gina to continue to participate in social and community activities as best as she could and introduced her to new at home activities like rug making and painting!"

Family Member of a Care Design NY Member

Through Care Design NY, I use self-direction to provide respite and community habilitation support for my 11-year-old son with autism. The Care Manager helps me balance my son’s care, offers invaluable kindness and helps me keep him safe and thriving at home and in our community that includes swimming, outings to the playground, parks and pizza, reading instruction, and shopping. And I get a break so that I don’t burn out. I don’t know where we would be without these supports. Thank you Care Design NY staff for working through the pandemic to help people with disabilities get the care they need. 

Family Member of a Care Design NY Member

"My son's Care Manager from Care Design NY has been an extraordinary advocate for my son. Her generosity and good judgment are extraordinary."

Family Member of a Care Design NY Member

It's never too late to share how a Direct Support Professional has impacted or improved your quality of life or that of a loved one.  

Do you have questions or comments about a DSP Appreciation story or other content on the Care Design NY website?

Direct Support Professionals (DSP) Appreciation 2020

Georgia Tulley Graham
Maueve Jock
Juan Pena
Patty Vassi
Roshan Abbas-1
Roshan Abbas-2
Shelly Plansky Miller
DSP
Abul Basar Web
Amanda Mclasky Web
Amanda Rew Web
Amy Wilson Web
Andrea Ferber Web
Anna Brown Web
Anne Trovato Web
Bainbridge
Barbara Blagman Web
Beth Fong Web
Beth Wales
Bob Schuttinger Web
Caitlin McDonald Web
Carrie Wood Web
Charlene Sanders
Christina Schmitt
Christine Bostjancic Web
Christine Jensen Web
Christine Merlino
Cynthia Demarco Web
Dalia Koons Web
Danielle-Loffredo Web
Danielle Clark Web
Deanne Romeo
Downstate Compliance Team Web
Eileen Baker
Emilenne Louis Juene
Enza Lawrence
Hannah Buckey
Healthcare Management
Heather Emory Web
Heather Stubbs Web
Heidi Saxton Web
IMG 0040
IMG 0042
IMG 0055
IMG 0101 Resized
IMG 0372 Web
Irma Shahin Web
Jennifer Suarez Web
Jim Moran
Jocelyn Zeller Web
Karen Boulay Web
Kathleen Griemsmann Web
Kim Orlando
Liamarie Armstrong Web
Linda Rodriguez
Linda Wilk
Lisa Miller
Lisa OBrien Web
Lissette Ottero Web
Liz Ducey Web
Lydia Neely
Mari O Donnell
Marielys Sanchez
MaryAnn Cano
Maueve Jock
Mayra Diaz Web
Megan Shea Web
Melanie Northup Web
Melissa Gardner Web
Molly Felso Web
Ryan Haley Web
Sallie Fuller Web
Sara Stone Web
Shannon Coates
Susan Obrien
Thania Fernandez Web
ThankfulThursday Collage Web
ThankfulThursday CompassionandDedication
ThankfulThursday ThankYou
ThankfulThursday WeAppreciateYou
Unnamed
Upstate Compliance Team Web
  • Georgia Tulley Graham
  • Maueve Jock
  • Juan Pena
  • Patty Vassi
  • Roshan Abbas-1
  • Roshan Abbas-2
  • Shelly Plansky Miller
  • DSP
  • Abul Basar Web
  • Amanda Mclasky Web
  • Amanda Rew Web
  • Amy Wilson Web
  • Andrea Ferber Web
  • Anna Brown Web
  • Anne Trovato Web
  • Bainbridge
  • Barbara Blagman Web
  • Beth Fong Web
  • Beth Wales
  • Bob Schuttinger Web
  • Caitlin McDonald Web
  • Carrie Wood Web
  • Charlene Sanders
  • Christina Schmitt
  • Christine Bostjancic Web
  • Christine Jensen Web
  • Christine Merlino
  • Cynthia Demarco Web
  • Dalia Koons Web
  • Danielle-Loffredo Web
  • Danielle Clark Web
  • Deanne Romeo
  • Downstate Compliance Team Web
  • Eileen Baker
  • Emilenne Louis Juene
  • Enza Lawrence
  • Hannah Buckey
  • Healthcare Management
  • Heather Emory Web
  • Heather Stubbs Web
  • Heidi Saxton Web
  • IMG 0040
  • IMG 0042
  • IMG 0055
  • IMG 0101 Resized
  • IMG 0372 Web
  • Irma Shahin Web
  • Jennifer Suarez Web
  • Jim Moran
  • Jocelyn Zeller Web
  • Karen Boulay Web
  • Kathleen Griemsmann Web
  • Kim Orlando
  • Liamarie Armstrong Web
  • Linda Rodriguez
  • Linda Wilk
  • Lisa Miller
  • Lisa OBrien Web
  • Lissette Ottero Web
  • Liz Ducey Web
  • Lydia Neely
  • Mari O Donnell
  • Marielys Sanchez
  • MaryAnn Cano
  • Maueve Jock
  • Mayra Diaz Web
  • Megan Shea Web
  • Melanie Northup Web
  • Melissa Gardner Web
  • Molly Felso Web
  • Ryan Haley Web
  • Sallie Fuller Web
  • Sara Stone Web
  • Shannon Coates
  • Susan Obrien
  • Thania Fernandez Web
  • ThankfulThursday Collage Web
  • ThankfulThursday CompassionandDedication
  • ThankfulThursday ThankYou
  • ThankfulThursday WeAppreciateYou
  • Unnamed
  • Upstate Compliance Team Web
  • Georgia Tulley Graham

  • Maueve Jock

  • Juan Pena

  • Patty Vassi

  • Roshan Abbas-1

  • Roshan Abbas-2

  • Shelly Plansky Miller

  • DSP

  • Abul Basar Web

  • Amanda Mclasky Web

  • Amanda Rew Web

  • Amy Wilson Web

  • Andrea Ferber Web

  • Anna Brown Web

  • Anne Trovato Web

  • Bainbridge

  • Barbara Blagman Web

  • Beth Fong Web

  • Beth Wales

  • Bob Schuttinger Web

  • Caitlin McDonald Web

  • Carrie Wood Web

  • Charlene Sanders

  • Christina Schmitt

  • Christine Bostjancic Web

  • Christine Jensen Web

  • Christine Merlino

  • Cynthia Demarco Web

  • Dalia Koons Web

  • Danielle-Loffredo Web

  • Danielle Clark Web

  • Deanne Romeo

  • Downstate Compliance Team Web

  • Eileen Baker

  • Emilenne Louis Juene

  • Enza Lawrence

  • Hannah Buckey

  • Healthcare Management

  • Heather Emory Web

  • Heather Stubbs Web

  • Heidi Saxton Web

  • IMG 0040

  • IMG 0042

  • IMG 0055

  • IMG 0101 Resized

  • IMG 0372 Web

  • Irma Shahin Web

  • Jennifer Suarez Web

  • Jim Moran

  • Jocelyn Zeller Web

  • Karen Boulay Web

  • Kathleen Griemsmann Web

  • Kim Orlando

  • Liamarie Armstrong Web

  • Linda Rodriguez

  • Linda Wilk

  • Lisa Miller

  • Lisa OBrien Web

  • Lissette Ottero Web

  • Liz Ducey Web

  • Lydia Neely

  • Mari O Donnell

  • Marielys Sanchez

  • MaryAnn Cano

  • Maueve Jock

  • Mayra Diaz Web

  • Megan Shea Web

  • Melanie Northup Web

  • Melissa Gardner Web

  • Molly Felso Web

  • Ryan Haley Web

  • Sallie Fuller Web

  • Sara Stone Web

  • Shannon Coates

  • Susan Obrien

  • Thania Fernandez Web

  • ThankfulThursday Collage Web

  • ThankfulThursday CompassionandDedication

  • ThankfulThursday ThankYou

  • ThankfulThursday WeAppreciateYou

  • Unnamed

  • Upstate Compliance Team Web

  • Georgia Tulley Graham
  • Maueve Jock
  • Juan Pena
  • Patty Vassi
  • Roshan Abbas-1
  • Roshan Abbas-2
  • Shelly Plansky Miller
  • DSP
  • Abul Basar Web
  • Amanda Mclasky Web
  • Amanda Rew Web
  • Amy Wilson Web
  • Andrea Ferber Web
  • Anna Brown Web
  • Anne Trovato Web
  • Bainbridge
  • Barbara Blagman Web
  • Beth Fong Web
  • Beth Wales
  • Bob Schuttinger Web
  • Caitlin McDonald Web
  • Carrie Wood Web
  • Charlene Sanders
  • Christina Schmitt
  • Christine Bostjancic Web
  • Christine Jensen Web
  • Christine Merlino
  • Cynthia Demarco Web
  • Dalia Koons Web
  • Danielle-Loffredo Web
  • Danielle Clark Web
  • Deanne Romeo
  • Downstate Compliance Team Web
  • Eileen Baker
  • Emilenne Louis Juene
  • Enza Lawrence
  • Hannah Buckey
  • Healthcare Management
  • Heather Emory Web
  • Heather Stubbs Web
  • Heidi Saxton Web
  • IMG 0040
  • IMG 0042
  • IMG 0055
  • IMG 0101 Resized
  • IMG 0372 Web
  • Irma Shahin Web
  • Jennifer Suarez Web
  • Jim Moran
  • Jocelyn Zeller Web
  • Karen Boulay Web
  • Kathleen Griemsmann Web
  • Kim Orlando
  • Liamarie Armstrong Web
  • Linda Rodriguez
  • Linda Wilk
  • Lisa Miller
  • Lisa OBrien Web
  • Lissette Ottero Web
  • Liz Ducey Web
  • Lydia Neely
  • Mari O Donnell
  • Marielys Sanchez
  • MaryAnn Cano
  • Maueve Jock
  • Mayra Diaz Web
  • Megan Shea Web
  • Melanie Northup Web
  • Melissa Gardner Web
  • Molly Felso Web
  • Ryan Haley Web
  • Sallie Fuller Web
  • Sara Stone Web
  • Shannon Coates
  • Susan Obrien
  • Thania Fernandez Web
  • ThankfulThursday Collage Web
  • ThankfulThursday CompassionandDedication
  • ThankfulThursday ThankYou
  • ThankfulThursday WeAppreciateYou
  • Unnamed
  • Upstate Compliance Team Web

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942
Who to Contact
Care Design NY BBB Business Review

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