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Information and Intake

How to Request Services

Our intake coordinators provide valuable information for families of people with developmental disabilities, professionals wishing to make a referral for services, and persons with disabilities. You may contact the Intake Coordinator in your region or use our online Intake Form.

Intake Form

Click Button to access our Intake Form!

Map of New York State counties displaying regional Care Design NY zones

  • North Country

    • St. Lawrence
    • Franklin County
    • Clinton County
    • Hamilton County
    • Essex County
    Intake Coordinator

    Ashley Provost
    (518) 353-6305 ext. 8216
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Capital Region 1

    • Warren County
    • Fulton County
    • Montgomery County
    • Saratoga County (Northern)
    • Washington County
    • Schenectady County
    Intake Coordinator

    Barbara Kirby
    (518) 235-1888 ext. 7078
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Capital Region 2

    • Saratoga County (Southern)
    • Schoharie County
    • Albany County
    • Rensselaer County
    • Columbia County
    Intake Coordinator

    Barbara Kirby
    (518) 235-1888 ext. 7078
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Upper Hudson Valley

    • Green County
    • Ulster County
    • Sullivan County
    • Orange County
    • Dutchess County
    • Putnam County
    Intake Coordinator

    Jean Dabenigno-Kelly
    (845) 253-1201 ext. 6426
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Lower Hudson Valley

    • Rockland County
    • Westchester County
    Intake Coordinator

    Cindy Abreu
    (347) 352-4442 ext. 2110
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Brooklyn

    Intake Coordinator

    Luz Obando
    (347) 227-0817 ext. 3215
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Bronx

    Intake Coordinator

    Kelly Rios
    (646) 491-6497 ext. 4027
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Queens

    Intake Coordinator

    Peter Coleman
    (718) 532-4812 ext. 2047
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • NYC & Staten Island

    Intake Coodinator

    Todd Brilliant
    (646) 491-6497 ext. 4050
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • NYC & Staten Island

    Intake Coodinator

    Todd Brilliant
    (646) 491-6497 ext. 4050
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Long Island

    • Nassau County
    • Suffolk County
    Intake Coordinator

    Simone Chung
    (516) 531-7579 ext. 1448
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Long Island

    • Nassau County
    • Suffolk County
    Intake Coordinator

    Simone Chung
    (516) 531-7579 ext. 1448
    This email address is being protected from spambots. You need JavaScript enabled to view it.

Click (+) Icons to Expand Map Information

Intake Coordinators

Director of Intake: Dyonie Torres
(646) 491-6497 ext. 4037
This email address is being protected from spambots. You need JavaScript enabled to view it.

North Country: Ashley Provost
(518) 353-6305 ext. 8216
This email address is being protected from spambots. You need JavaScript enabled to view it.

Capital Region: Barbara Kirby
(518) 235-1888 ext. 7078
This email address is being protected from spambots. You need JavaScript enabled to view it.

Upper Hudson Valley: Jean Dabenigno-Kelly
(845) 253-1201 ext. 6426
This email address is being protected from spambots. You need JavaScript enabled to view it.

Lower Hudson Valley: Cindy Abreu
(347) 352-4442 ext. 2110
This email address is being protected from spambots. You need JavaScript enabled to view it.

Brooklyn: Luz Obando
(347) 227-0817 ext. 3215
This email address is being protected from spambots. You need JavaScript enabled to view it. 

Bronx: Kelly Rios
(646) 491-6497 ext. 4027
This email address is being protected from spambots. You need JavaScript enabled to view it.

Queens: Peter Coleman
(718) 532-4812 ext. 2047
This email address is being protected from spambots. You need JavaScript enabled to view it.

Manhattan/Staten Island: Todd Brilliant
(646) 491-6497 ext. 4050
This email address is being protected from spambots. You need JavaScript enabled to view it.

Long Island: Simone Chung
(516) 531-7579 ext. 1448
This email address is being protected from spambots. You need JavaScript enabled to view it.  

Specialized Intake Supports

Care Design NY partners with trusted community agencies such as GHO, CPC and Human Care to provide intake services that are not only language-specific but culturally sensitive, so that you can feel comfortable getting the supports you need to live a quality life.

We also work with a translation service to ensure we can guide you through the intake process in your native language, no matter what that is. Contact your Intake Coordinator to request the inclusion of a translator in your intake meeting.

Brooklyn Bilingual Español
Luz Obando (Spanish)
(347) 227-0817 ext. 3125
This email address is being protected from spambots. You need JavaScript enabled to view it.

General Human Outreach (GHO)
Pat Liu Chang (Chinese & Korean)
(718) 307-6563
This email address is being protected from spambots. You need JavaScript enabled to view it.

Chinese-American Planning Council
Anna Chen (Chinese)
(718) 358-8899 x742
This email address is being protected from spambots. You need JavaScript enabled to view it.

Bronx Bilingual Español
Kelly Rios (Spanish)
(646) 491-6497  ext. 4027
This email address is being protected from spambots. You need JavaScript enabled to view it.

Brooklyn Human Care
Peri Fischer (Yiddish)
(718) 303-9176
This email address is being protected from spambots. You need JavaScript enabled to view it.

Lower Hudson Valley
Cindy Abreu (Spanish)
(347) 352-4442 ext. 2110
This email address is being protected from spambots. You need JavaScript enabled to view it.


Documents

Welcome to Care Design, Welcome Letter

We are happy that you have chosen us as your Care Coordination Organization (CCO)/ Health Home Provider. A ‘Health Home” is not a place; it is a group of healthcare providers and other (OPWDD) service providers working together to make sure you get the health care and services you need. Once you are enrolled in Care Design NY you will have your own Care Manager that will work with you and help you advocate to find the services you need.

View Letter

Information Authorization Form

At Care Design NY (CDNY) we understand that information about you and your family is personal. We are commited to protecting your privacy and that of your records. Please see Care Design NY’s Notice of Privacy Practices for additional information.

View Form

Resources

OPWDD's Front Door Access to Services Guide

The Front Door process will guide you through the steps involved in finding out if you are eligible for services with the OPWDD, identify your needs, and help you work on a plan for getting those services.

Services Guide

Find a Front Door Information Session Near You

These sessions will give you an understanding of OPWDD's mission and purpose, as well as outline the process of how you can become eligible for OPWDD supports and services, the types of supports and services available and where you can go to get assistance. 

Information Sessions

Please Note, the above links will redirect you to the NY State OPWDD Website.

This email address is being protected from spambots. You need JavaScript enabled to view it.<\/a><\/p>\n

Chinese-American Planning Council<\/strong>
Anna Chen (Chinese)
(718) 358-8899 x742
This email address is being protected from spambots. You need JavaScript enabled to view it.<\/a><\/p>\n<\/div>\n

\n

Bronx Bilingual Espa\u00f1ol<\/strong>
Kelly Rios (Spanish)
(646) 491-6497\u00a0 ext. 4027
This email address is being protected from spambots. You need JavaScript enabled to view it.<\/a><\/p>\n

Brooklyn Human Care<\/strong>
Peri Fischer (Yiddish)
(718) 303-9176
This email address is being protected from spambots. You need JavaScript enabled to view it.<\/a><\/p>\n

Lower Hudson Valley<\/strong>
Cindy Abreu (Spanish)
(347) 352-4442 ext. 2110
This email address is being protected from spambots. You need JavaScript enabled to view it.<\/a><\/p>\n<\/div>\n<\/div>","title_font_family":"","title_grid_column_gap":"","title_grid_row_gap":"","title_grid_breakpoint":"m","image_grid_column_gap":"","image_grid_row_gap":"","image_grid_breakpoint":"m"}}]}]}]},{"name":"Image","type":"section","props":{"style":"muted","width":"large","vertical_align":"middle","title_position":"top-left","title_rotation":"left","title_breakpoint":"xl","image_position":"center-center","image":"","image_effect":"","padding":"none","image_size":"cover","text_color":"","height":"","header_transparent":"","animation":"","width_expand":"","overlap":false,"image_parallax_breakpoint":"","image_visibility":"","video_width":"","video_height":"","media_blend_mode":""},"children":[{"name":"","type":"row","props":{"fixed_width":"large","breakpoint":"m","layout":"1-1","width":"","width_expand":"","height":"","margin":"","column_gap":"","row_gap":""},"children":[{"name":"","type":"column","props":{"image_position":"center-center","media_overlay_gradient":""},"children":[{"type":"divider","props":{"divider_element":"hr","divider_style":"icon","divider_align":"","divider_align_breakpoint":"","divider_align_fallback":"","position":"","position_z_index":"","margin":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","animation":"","visibility":""}}]}]}]},{"name":"Documents","type":"section","props":{"style":"muted","width":"default","vertical_align":"middle","title_position":"top-left","title_rotation":"left","title_breakpoint":"xl","image_position":"center-center","height":"","padding":"xsmall","header_transparent":"","animation":"","image_effect":"","text_color":"","width_expand":"","padding_remove_top":true},"children":[{"type":"row","props":{"layout":",","breakpoint":"m","fixed_width":"large","width":"expand","width_expand":"","height":"","margin":"","column_gap":"collapse","row_gap":"collapse"},"children":[{"type":"column","props":{"image_position":"center-center","media_overlay_gradient":"","vertical_align":"","style":"muted","text_color":"","padding":""},"children":[{"name":"","type":"headline","props":{"title_element":"h1","title_style":"h2","title_decoration":"","title_color":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","maxwidth":"","maxwidth_breakpoint":"","margin":"","animation":"","visibility":"","content":"Documents","block_align":"","title_font_family":"","position":"","position_z_index":"","block_align_breakpoint":"","block_align_fallback":""}},{"type":"panel","props":{"link_text":"View Letter","title_hover_style":"reset","title_element":"h3","title_align":"top","title_grid_width":"1-2","meta_style":"meta","meta_align":"below-title","icon_ratio":4,"image_align":"right","image_grid_width":"1-3","image_svg_color":"emphasis","link_style":"default","margin":"default","panel_style":"card-default","panel_content_padding":"","panel_size":"","title_style":"h3","title_decoration":"","title_font_family":"","title_color":"","title_margin":"","meta_color":"","meta_margin":"","content_style":"","content_margin":"","image_transition":"","image_border":"","image_box_shadow":"medium","image_hover_box_shadow":"","image_box_decoration":"","icon_color":"","image_margin":"","link_type":"","link_size":"","link_margin":"","position":"","position_z_index":"","maxwidth":"","maxwidth_breakpoint":"","block_align":"","block_align_breakpoint":"","block_align_fallback":"","text_align":"","text_align_breakpoint":"","text_align_fallback":"","animation":"","visibility":"","title":"Welcome to Care Design, Welcome Letter","image":"","content":"We are happy that you have chosen us as your Care Coordination Organization (CCO)\/ Health Home Provider. 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Care Design NY

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Care Design NY

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design NY

Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care cordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942

Who to Contact?

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