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How to Request Services

Our intake coordinators provide valuable information for families of people with developmental disabilities, professionals wishing to make a referral for services, and persons with disabilities. You may contact the Intake Coordinator in your region or use our online Intake Form.

Intake Form
Use the Intake Form button
above to access digital form.
Map of New York State counties displaying regional Care Design NY zones

North Country

  • St. Lawrence
  • Franklin County
  • Clinton County
  • Hamilton County
  • Essex County
Intake Coordinator

Ashley Provost
(518) 353-6305 x8216
This email address is being protected from spambots. You need JavaScript enabled to view it.

Capital Region 1

  • Warren County
  • Fulton County
  • Montgomery County
  • Saratoga County (Northern)
  • Washington County
  • Schenectady County
Intake Coordinator

Barbara Kirby
(518) 235-1888 x7078
This email address is being protected from spambots. You need JavaScript enabled to view it.

Capital Region 2

  • Saratoga County (Southern)
  • Schoharie County
  • Albany County
  • Rensselaer County
  • Columbia County
Intake Coordinator

Barbara Kirby
(518) 235-1888 x7078
This email address is being protected from spambots. You need JavaScript enabled to view it.

Upper Hudson Valley

  • Green County
  • Ulster County
  • Sullivan County
  • Orange County
  • Dutchess County
  • Putnam County
Intake Coordinator

Jean Dabenigno-Kelly
(845) 253-1201 x6426
This email address is being protected from spambots. You need JavaScript enabled to view it.

Lower Hudson Valley

  • Rockland County
  • Westchester County
Intake Coordinator

Cindy Abreu
(347) 352-4442 x2110
This email address is being protected from spambots. You need JavaScript enabled to view it.

Brooklyn

Intake Coordinator

Luz Obando
(347) 227-0817 x3215
This email address is being protected from spambots. You need JavaScript enabled to view it.

Bronx

Intake Coordinator

Kelly Rios
(646) 491-6497 x4027
This email address is being protected from spambots. You need JavaScript enabled to view it.

Queens

Intake Coordinator

Peter Coleman
(718) 532-4812 x2047
This email address is being protected from spambots. You need JavaScript enabled to view it.

NYC & Staten Island

Intake Coodinator

Todd Brilliant
(646) 491-6497 x4050
This email address is being protected from spambots. You need JavaScript enabled to view it.

NYC & Staten Island

Intake Coodinator

Todd Brilliant
(646) 491-6497 x4050
This email address is being protected from spambots. You need JavaScript enabled to view it.

Long Island

  • Nassau County
  • Suffolk County
Intake Coordinator

Simone Chung
(516) 531-7579 x1448
This email address is being protected from spambots. You need JavaScript enabled to view it.

Long Island

  • Nassau County
  • Suffolk County
Intake Coordinator

Simone Chung
(516) 531-7579 x1448
This email address is being protected from spambots. You need JavaScript enabled to view it.

  • North Country

    • St. Lawrence
    • Franklin County
    • Clinton County
    • Hamilton County
    • Essex County
    Intake Coordinator

    Ashley Provost
    (518) 353-6305 x8216
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Capital Region 1

    • Warren County
    • Fulton County
    • Montgomery County
    • Saratoga County (Northern)
    • Washington County
    • Schenectady County
    Intake Coordinator

    Barbara Kirby
    (518) 235-1888 x7078
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Capital Region 2

    • Saratoga County (Southern)
    • Schoharie County
    • Albany County
    • Rensselaer County
    • Columbia County
    Intake Coordinator

    Barbara Kirby
    (518) 235-1888 x7078
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Upper Hudson Valley

    • Green County
    • Ulster County
    • Sullivan County
    • Orange County
    • Dutchess County
    • Putnam County
    Intake Coordinator

    Jean Dabenigno-Kelly
    (845) 253-1201 x6426
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Lower Hudson Valley

    • Rockland County
    • Westchester County
    Intake Coordinator

    Cindy Abreu
    (347) 352-4442 x2110
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Brooklyn

    Intake Coordinator

    Luz Obando
    (347) 227-0817 x3215
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Bronx

    Intake Coordinator

    Kelly Rios
    (646) 491-6497 x4027
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Queens

    Intake Coordinator

    Peter Coleman
    (718) 532-4812 x2047
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • NYC & Staten Island

    Intake Coodinator

    Todd Brilliant
    (646) 491-6497 x4050
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • NYC & Staten Island

    Intake Coodinator

    Todd Brilliant
    (646) 491-6497 x4050
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Long Island

    • Nassau County
    • Suffolk County
    Intake Coordinator

    Simone Chung
    (516) 531-7579 x1448
    This email address is being protected from spambots. You need JavaScript enabled to view it.

  • Long Island

    • Nassau County
    • Suffolk County
    Intake Coordinator

    Simone Chung
    (516) 531-7579 x1448
    This email address is being protected from spambots. You need JavaScript enabled to view it.

Click (+) Icons to Expand Map Information

Intake Coordinators

Director of Intake: Dyonie Torres
(646) 491-6497 x4037
This email address is being protected from spambots. You need JavaScript enabled to view it.

North Country: Ashley Provost
(518) 353-6305 x8216
This email address is being protected from spambots. You need JavaScript enabled to view it.

Capital Region: Barbara Kirby
(518) 235-1888 x7078
This email address is being protected from spambots. You need JavaScript enabled to view it.

Upper Hudson Valley: Jean Dabenigno-Kelly
(845) 253-1201 x6426
This email address is being protected from spambots. You need JavaScript enabled to view it.

Lower Hudson Valley: Cindy Abreu
(347) 352-4442 x2110
This email address is being protected from spambots. You need JavaScript enabled to view it.

Brooklyn: Luz Obando
(347) 227-0817 x3215
This email address is being protected from spambots. You need JavaScript enabled to view it. 

Bronx: Kelly Rios
(646) 491-6497 x4027
This email address is being protected from spambots. You need JavaScript enabled to view it.

Queens: Peter Coleman
(718) 532-4812 x2047
This email address is being protected from spambots. You need JavaScript enabled to view it.

Manhattan/Staten Island: Todd Brilliant
(646) 491-6497 x4050
This email address is being protected from spambots. You need JavaScript enabled to view it.

Long Island: Simone Chung
(516) 531-7579 x1448
This email address is being protected from spambots. You need JavaScript enabled to view it.  

Specialized Intake Supports

Care Design NY partners with trusted community agencies such as GHO, CPC and Human Care to provide intake services that are not only language-specific but culturally sensitive, so that you can feel comfortable getting the supports you need to live a quality life.

We also work with a translation service to ensure we can guide you through the intake process in your native language, no matter what that is. Contact your Intake Coordinator to request the inclusion of a translator in your intake meeting.


Brooklyn Bilingual Español
Luz Obando (Spanish)
(347) 227-0817 x3125
This email address is being protected from spambots. You need JavaScript enabled to view it.

General Human Outreach (GHO)
Pat Liu Chang (Chinese & Korean)
(718) 307-6563
This email address is being protected from spambots. You need JavaScript enabled to view it.

Chinese-American Planning Council
Anna Chen (Chinese)
(718) 358-8899 x742
This email address is being protected from spambots. You need JavaScript enabled to view it.

Bronx Bilingual Español
Kelly Rios (Spanish)
(646) 491-6497 x4027
This email address is being protected from spambots. You need JavaScript enabled to view it.

Brooklyn Human Care
Peri Fischer (Yiddish)
(718) 303-9176
This email address is being protected from spambots. You need JavaScript enabled to view it.

Lower Hudson Valley Bilingual Español
Cindy Abreu (Spanish)
(347) 352-4442 x2110
This email address is being protected from spambots. You need JavaScript enabled to view it.

Documents

Welcome to Care Design, Welcome Letter

We are happy that you have chosen us as your Care Coordination Organization (CCO)/ Health Home Provider. A ‘Health Home” is not a place; it is a group of healthcare providers and other (OPWDD) service providers working together to make sure you get the health care and services you need. Once you are enrolled in Care Design NY you will have your own Care Manager that will work with you and help you advocate to find the services you need.
View Letter

Resources

OPWDD's Front Door Access to Services Guide

The Front Door process will guide you through the steps involved in finding out if you are eligible for services with the OPWDD, identify your needs, and help you work on a plan for getting those services.

Services Guide

Find a Front Door Information Session Near You

These sessions will give you an understanding of OPWDD's mission and purpose, as well as outline the process of how you can become eligible for OPWDD supports and services, the types of supports and services available and where you can go to get assistance. 

Information Sessions
Please Note, the above links will redirect you to the NY State OPWDD Website.

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942
Who to Contact
View Accessibility Statement
Care Design NY BBB Business Review

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