The closing of all schools and mandatory stay at home orders during the COVID-19 emergency health crisis have been especially challenging for individuals with Intellectual and/or Developmental Disabilities (I/DD) and their caretakers.  Individuals with I/DD often thrive on routine and structure. 

Before the COVID-19 outbreak, a Care Design NY member, who lives with her grandparents was thriving at school. Her school program was the linchpin to her well-being.

Unfortunately, her world was immediately impacted on March 17, 2020, when New York State suspended all school attendance to stop the spread of the Novel Coronavirus. Her once daily routine, which included personal and social development opportunities to promote learning and skills development, abruptly ended. These had been instrumental in reducing and mitigating her frustration and resulting aggressive outbursts previously triggered by her inability to communicate.

"HER CARE MANAGER HAS BEEN ABLE TO FILL THE VOID AND ENRICH THE MEMBER'S LIFE"

Her grandparents were unprepared to address this overnight crisis that began to build. Their granddaughter’s challenging behavior returned, triggered by the loss of her familiar routine with appropriately designed daily activities and supports for emotional outlets that motivated her and provided stability.

Fortunately, her Care Manager has been able to fill the void and enrich the member’s life with regular FaceTime sessions. During these sessions they talk, laugh and review ways to reduce stress, such as drawings to express her feelings. Her grandparents have marveled over the difference in their granddaughter’s behavior as she eagerly anticipates the scheduled sessions with her Care Manager. The Care Manager continues to think outside the box by providing consistent and person-centered support uniquely tailored for her success.