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August 15, 2019

Care Design NY the 1st Year in Brief!

Listen to Care Design NY CEO James Moran, express his feelings of gratitude and gratefulness to all the staff at the agency, who have made the growth and success of its first year possible.

Join Our Team!

Are you ready to work with the best Care Coordination Organization in New York? We are a diverse team of over a thousand professionals with one mission - to assist individuals with intellectual and/or developmental disabilities (I/DD) to get the supports and services they need to live a quality life.

James Moran, CEO
Care Design NY
1 Year Review

Our Story

Care Design NY was created with the involvement and participation of over 70 agencies with long and successful histories of specializing in the provision of services to children and adults with Intellectual and/or Developmental Disabilities (I/DD). Our story is rooted specifically in the provision of Medicaid Service Coordination.

The agencies recognized that with the requirement for New York State to provide Medicaid Service Coordination in a conflict-free way, and to increase the provision of that service to a more elevated “Care Management," they wanted to be involved and on the forefront of that transformation.

We are stronger with the involvement of all of our partners. One in particular, Partners Health Plan (PHP), is the only managed care health plan for individuals with I/DD in New York State. 

Our Mission

Our mission is to assist individuals with intellectual and/or developmental disabilities to get the supports and services they need to live a quality life.

We believe that all services available to families and individuals with developmental disabilities should be:

  • Person centered
  • Holistic individualized
  • Responsive to changing needs
  • Culturally sensitive and ethnically diverse
  • Provided right in your community
  • Based on individual choice

Our Commitment

Individuals and families are at the center of all we do at Care Design NY. We will assist you, and advocate with and for you, to ensure that you have information and resources to make informed choices in your life.

We will work in partnership with you to achieve the life you desire, ensuring that you have access to the support and services that are needed by providing Health Home Care Management. This newly designed service is a new way to coordinate care, combining developmental disability services and supports with health, wellness and behavioral health services.

In their own words!

We have experienced, talented and committed leadership at Care Design NY.

Here is our Chief Operating Officer, Anne Ogden, describe our agency and the services we offer.

Formation of CCO's

With Federal and State approval, beginning July 1, 2018, New York State initiated the transformation of the State's system of services for people with intellectual and/or developmental disabilities (I/DD) to better integrate services, promote the better use of resources to meet growing and changing needs, and become truly person-centered.

Other Useful Links

January 2020

A Message from our CEO

Dear Members and Family Advocates,

As we greet 2020, I am delighted on behalf of all employees at Care Design NY (CDNY) to wish you a very happy new year. Last year was a transformative year for CDNY. Here are some highlights from 2019:

  • Completed a Life Plan for each member.
  • Focused on building a person-centered, culturally competent Care Management workforce to achieve quality outcomes for you—see what you can expect from your CDNY Care Manager.
  • Created Family Advisory Boards in four regions (Long Island, NYC, Hudson Valley, and the Capital District/North Country) with each holding four meetings.
  • Developed a diverse provider community to close service gaps with a referral system for Care Managers, members and family advocates to access.
  • Embraced values of compassion, dignity, diversity, excellence, honesty, and leadership to put you at the center of everything we do.

We have high expectations for 2020. Our goals and initiatives include the following:

  • Increase access to person-centered supports and services to help our members live a quality life.
  • Utilize member, family, and Advisory Board feedback to inform planning and communication in order to provide you with timely and relevant information.
  • Continue to develop our workforce and enhance their knowledge with training and education to achieve high performing quality standards.
  • Build upon the integrated network of care delivery providers that align with CDNY’s mission and values.
  • Expand our ability to fulfill the New York State and Federal regulatory agency Care Coordination Organization/Health Home requirements.
  • Ensure that CDNY remains a viable organization for members and family advocates.
  • Offer information sessions and educational advocacy events designed with your needs in mind that foster communication while enhancing member and family advocate knowledge.
  • Continue to prepare our workforce and membership for the OPWDD service system transition to managed care.

Thank you for your continued trust to provide you with supports and services to live a quality life. We are inspired to help you and our door is always open, so please reach out at any time.

Wishing you a happy and healthy 2020,

James Moran
CEO

 

Care Design NY

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Care Design NY

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design NY

Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942

Who to Contact?

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