Join Our Team!

Are you ready to work with the best Care Coordination Organization in New York? We are a diverse team of over a thousand professionals with one mission - to assist individuals with intellectual and/or developmental disabilities (I/DD) to get the supports and services they need to live a quality life.

1 Year Review

Our Story

Care Design NY was created with the involvement and participation of over 70 agencies with long and successful histories of specializing in the provision of services to children and adults with Intellectual and/or Developmental Disabilities (I/DD). Our story is rooted specifically in the provision of Medicaid Service Coordination.

The agencies recognized that with the requirement for New York State to provide Medicaid Service Coordination in a conflict-free way, and to increase the provision of that service to a more elevated “Care Management," they wanted to be involved and on the forefront of that transformation.

We are stronger with the involvement of all of our partners. One in particular, Partners Health Plan (PHP), is the only managed care health plan for individuals with I/DD in New York State. 

Managed Care

Managed Care is the next step toward ensuring the best care coordination with more flexibility and choice in your services resulting in better outcomes for you.

New York State has been working carefully to design the right Managed Care program for individuals with intellectual and/or developmental disabilities.

"I believe that Managed Care, if done right, offers the potential for individuals and families to gain better and more timely access to services, and offers service providers the ability to focus more on quality of services and meeting the outcomes desired by individuals and families.”

Care Design NY, CEO

Formation of CCO's

With Federal and State approval, beginning July 1, 2018, New York State initiated the transformation of the State's system of services for people with intellectual and/or developmental disabilities (I/DD) to better integrate services, promote the better use of resources to meet growing and changing needs, and become truly person-centered.

January 2020

A Message from our CEO

Dear Members and Family Advocates,

As we greet 2020, I am delighted on behalf of all employees at Care Design NY (CDNY) to wish you a very happy new year. Last year was a transformative year for CDNY. Here are some highlights from 2019:

  • Completed a Life Plan for each member.
  • Focused on building a person-centered, culturally competent Care Management workforce to achieve quality outcomes for you—see what you can expect from your CDNY Care Manager.
  • Created Family Advisory Boards in four regions (Long Island, NYC, Hudson Valley, and the Capital District/North Country) with each holding four meetings.
  • Developed a diverse provider community to close service gaps with a referral system for Care Managers, members and family advocates to access.
  • Embraced values of compassion, dignity, diversity, excellence, honesty, and leadership to put you at the center of everything we do.

We have high expectations for 2020. Our goals and initiatives include the following:

  • Increase access to person-centered supports and services to help our members live a quality life.
  • Utilize member, family, and Advisory Board feedback to inform planning and communication in order to provide you with timely and relevant information.
  • Continue to develop our workforce and enhance their knowledge with training and education to achieve high performing quality standards.
  • Build upon the integrated network of care delivery providers that align with CDNY’s mission and values.
  • Expand our ability to fulfill the New York State and Federal regulatory agency Care Coordination Organization/Health Home requirements.
  • Ensure that CDNY remains a viable organization for members and family advocates.
  • Offer information sessions and educational advocacy events designed with your needs in mind that foster communication while enhancing member and family advocate knowledge.
  • Continue to prepare our workforce and membership for the OPWDD service system transition to managed care.

Thank you for your continued trust to provide you with supports and services to live a quality life. We are inspired to help you and our door is always open, so please reach out at any time.

Wishing you a happy and healthy 2020,

James Moran


Emergency After Hours On-Call


Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline


This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
  • Compliance Hotline
    For Concerns or Compliance Issues
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