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Our Mission

The Care Design NY mission is to assist individuals with intellectual and/or developmental disabilities (I/DD) to get the supports and services they need to live a quality life.

Our Vision

To ensure people with intellectual and/or developmental disabilities (I/DD) enjoy: meaningful relationships with friends, family, and other in their lives; experience personal health and growth; and live in the home of their choice and fully participate in their communities.

Our Values

Compassion: The capacity to appreciate what others think and feel. The recognition of the worth of each person and the treatment of individual rights and preferences with respect, honor, and fairness. 

Diversity: The commitment to foster an environment of respect and inclusion for employees, members, families and all stakeholders.

Excellence: The continual emphasis on innovation, increasing knowledge, and delivering the highest quality supports and services.

Honesty: The foundation of which trust is built and truth is communicated.

Our Credo

We are committed to our roles as a Care Coordination Organization/Health Home (CCO/HH), and we believe each Care Design NY member has the potential to live a quality life through the careful planning and delivery of physical, mental health, and support from natural supports and community resources.

At Care Design NY

As a Care Coordination Organization/Health Home, we believe and approach our work with the following driving forces:

  • Individuals and families are at the center of all we do
  • We work for individuals and families
  • We value what individuals and families say
  • We are responsive to the needs, requests, and life changes of individuals and families
  • We are focused on outcomes that meet individuals’ needs
  • We are strong advocates and protect each individuals’ rights
  • We maintain diverse culturally sensitive networks and constituent bases
  • You can expect our help and advocacy to access integrated services with the information you need to make informed choices in your life.

Care Design NY will support you to design a plan to incorporate the services and supports important to you. Our care management services will build upon the foundation created by service coordination to create and deliver a more comprehensive coordination of services and supports for individuals.

Care Design NY by the numbers
Care Design NY provides high-quality services to people with I/DD and their families, funded and overseen by the New York State Office for People with Developmental Disabilities's (OPWDD).

120+

Affiliated Agencies

Care Design NY is made up of over 120 partner agencies throughout New York State, which provide services for people with intellectual and/or developmental disabilities.

750+

Care Managers

At Care Design NY, our care managers are compassionate, experienced, and knowledgeable, many with long-standing relationships with the individuals and families they support.

27K+

Members Served

As a Care Coordination Organization/Health Home, Care Design NY Care Managers assist over 27,000 individuals and their families in a person–centered approach with holistic service planning to ensure the delivery of integrated quality care that supports the needs of individuals with I/DD so they may live a quality life.  

30

New York Counties

Our service area includes 30 counties in New York State, from Clinton County to Suffolk County on Long Island.

Our Commitment

Individuals and families are at the center of all we do at Care Design NY. We will assist you, and advocate with and for you, to ensure that you have information and resources to make informed choices in your life.

We will work in partnership with you to achieve the life you desire, ensuring that you have access to the support and services that are needed by providing Health Home Care Management. The Health Home for individuals with intellectual and/or disabilities provides specialized services to coordinate care, combining developmental disability services and supports with health, wellness and behavioral health services.


Our Story

Care Design NY was created with the involvement and participation of over 70 agencies with long and successful histories of specializing in the provision of services to children and adults with Intellectual and/or Developmental Disabilities (I/DD). Our story is rooted specifically in the provision of Medicaid Service Coordination.

The agencies recognized that with the requirement for New York State to provide Medicaid Service Coordination in a conflict-free way, and to increase the provision of that service to a more elevated “Care Management," they wanted to be involved and on the forefront of that transformation.

We are stronger with the involvement of all of our partners. One in particular, Partners Health Plan (PHP), is the only managed care health plan for individuals with I/DD in New York State. 

Managed Care

Managed Care is the next step toward ensuring the best care coordination with more flexibility and choice in your services resulting in better outcomes for you.

New York State has been working carefully to design the right Managed Care program for individuals with intellectual and/or developmental disabilities.

"I believe that Managed Care, if done right, offers the potential for individuals and families to gain better and more timely access to services, and offers service providers the ability to focus more on quality of services and meeting the outcomes desired by individuals and families.”

Care Design NY, CEO

Join Our Team!

Are you ready to work with the best Care Coordination Organization in New York? We are a diverse team of over a thousand professionals with one mission - to assist individuals with intellectual and/or developmental disabilities (I/DD) to get the supports and services they need to live a quality life.

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942
Who to Contact
Care Design NY BBB Business Review

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