Care Design NY

Compliance Program

The purpose of Care Design New York's (CDNY) Provider Compliance Program is to assure corporate compliance and promote corporate integrity. It is Care Design New York's commitment to ensure an environment that promotes the highest ethical conduct and compliance with applicable laws, regulations, policies, and procedures. Care Design New York (CDNY) has a Compliance Program aimed at establishing a culture that promotes prevention, detection, and resolution for any misconduct or violation of the Compliance Program. 

Compliance Officer

The Compliance Program includes communication lines to the Compliance Officer that are accessible to all employees, persons associated with Care Design NY, including individuals served and their families and advocates, executives and Board of Manager members, to allow compliance issues to be reported. These communication lines include a method for anonymous reporting. Any compliance issue reported to the Compliance Officer will be taken seriously and investigated. 

Who Can File a Report?

Anyone, may report a suspected violation of the Code of Conduct, Compliance Guidelines, operational policies, any law or regulation, or any other concern to the Compliance Officer.

To File a Report:

By Mail:

Care Design New York
C/O Compliance Officer
8 Southwoods Blvd
Suite 110
Albany, NY 12211

By Phone:

Care Design NY also has an Anonymous Compliance Hotline that is accessible 24 hours a day, 7 days a week.

  • Compliance Hotline

Contact Care Design NY

Please use our office lines during 8:30 AM - 5:00 PM (ET).


Emergency After Hours: 1-877-855-3673

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidaysPlease only use emergency number for urgent matters that cannot wait until the next business day. 

Contact Compliance

Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices. 

Compliance Program

Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
Who to Contact
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