• Thank You For Your Advocacy

    The final NYS FY 2021-2022 budget restored funding to Care Coordination Organizations/Health Homes for people with I/DD! Thank you to our members, families, Advisory Board members, and officials in the Assembly, Senate, and Governor’s Administration for advocating to save care management services that protect vulnerable New Yorkers. 

  • April 2021

    Autism Awareness Month

    April 14th is World Autism Awareness Day! This day is in place to raise awareness about Autism Spectrum Disorder. Care Design NY employees and people across the globe are wearing blue as part of the #LightItUpBlue campaign to show their support and to help elevate awareness.

  • April 2021

    Genocide Awareness & Prevention Month

    Designate April to raise awareness about past and current genocides, remember those who have been affected, and engage in advocacy to prevent future atrocities. 

  • April 2021

    Minority Health Month

    Learn what you, your family, and community can do to get active and stay healthy. 

  • April 2021

    Earth Day

    Earth Day is an annual event on April 22 to demonstrate support for environmental protection. First held on April 22, 1970, it now includes a wide range of events coordinated globally in more than 193 countries. #EarthDay2021

  • April 2021

    Stress Awareness Month

    Here are 5 tips on how to manage stress levels...

    1. Keep a positive attitude
    2. Exercise regularly
    3. Learn relaxation techniques like mediation/yoga
    4. Eat healthy, well balanced meals 
    5. Call a friend to talk

  • COVID-19 Vaccine Distribution
    Important Update

    COVID-19 Vaccine Distribution

    Care Design NY with its community-based partners are hosting specialized COVID-19 vaccine clinics for individuals with I/DD. Contact your Care Manager to learn more. Click the button below to view upcoming clinics. 

  • Two children hugging
    At the center

    Individuals & Families

    Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

  • Two Care Design NY staff members diligently planning
    We're growing

    Join Our Team!

    If you are passionate about providing truly person-centered supports, please visit our careers section to view our current openings and apply online.

We stand with our Asian American
& Pacific Islander communities

We will use our voices to stop hate and violence. We urge Congress to pass the COVID-19 hate crime legislation. #StopAsianHate


Coronavirus (COVID-19)


  • Pop-Up Vaccination Clinic for Upstate Care Design NY Members!  Saturday, 3.6 @ noon - 5:00 pm, by appointment only, in Albany.  Members age 18 years and over are eligible if they live in these counties:  Albany, Columbia, Greene, Schenectady, Rensselaer, Saratoga, Warren, or Washington.  Contact your Care Design NY Care Manager for more information.  Stay tuned for future clinics.

  • 3.3.21: Care Design NY Impact Data.

  • Individuals with intellectual and/or developmental disabilities (I/DD) in NYS are eligible.  Note: must be 16 years-old and older to receive the vaccination.  Click here to visit our COVID-19 vaccination FAQ page for more information, download a fact sheet, and watch a short video with tips on scheduling your vaccination.  Subscribe to Care Design NY news alerts to be notified of Pop-Up Vaccination Clinics (online sign-up form below).

  • Visit the OPWDD website information on the COVID-19 vaccine including a video, consent form and vaccine plain language materials.

    We are available and accessible to our members, their families, providers, and any interested parties during this COVID-19 public health emergency. Our COVID-19 Resource Center will help you stay updated. Care management services and supports, along with all other company business, will be provided via phone/ tele- conferencing, email, and video conferencing during this period of time. Our care management staff is in frequent contact with members and you are encouraged to contact your Care Manager with questions. Here is contact information to help you navigate Care Design NY:

We are focused on our mission to assist individuals with I/DD to get the supports and services they need to live a quality life.  

Our Mission

The Care Design NY mission is to assist individuals with intellectual and/or developmental disabilities (I/DD) to get the supports and services they need to live a quality life.

Our Vision

To ensure people with intellectual and/or developmental disabilities (I/DD) enjoy: meaningful relationships with friends, family, and others in their lives; experience personal health and growth; and live in the home of their choice and fully participate in their communities.

Our Values

Compassion: The capacity to appreciate what others think and feel. The recognition of the worth of each person and the treatment of individual rights and preferences with respect, honor, and fairness. 

Diversity: The commitment to foster an environment of respect and inclusion for employees, members, families and all stakeholders.

Excellence: The continual emphasis on innovation, increasing knowledge, and delivering the highest quality supports and services.

Honesty: The foundation of which trust is built and truth is communicated.

Our Credo

We are committed to our role as a Care Coordination Organization/Health Home (CCO/HH).  We believe each Care Design NY member has the potential to live a quality life through the careful planning and delivery of supports and services that includes medical, behavioral health, community resources, and natural supports.

Our Commitment

Individuals and families are at the center of all we do at Care Design NY. We will assist you, and advocate with and for you, to ensure that you have information and resources to make informed choices in your life.

We will work in partnership with you to achieve the life you desire, ensuring that you have access to the support and services that are needed by providing Health Home Care Management. The Health Home for individuals with intellectual and/or disabilities provides specialized services to coordinate care, combining developmental disability services and supports with health, wellness and behavioral health services.

Frequently Asked Questions

We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.

Current News

Register for Member & Family COVID-19 Updates

See the events calendar below and select the event you would like to attend. Follow the instructions within each of the event details. 

FAQs About COVID-19 Vaccine Distribution

The COVID-19 vaccine distribution has begun in New York State. It’s absolutely critical to prioritize and vaccinate ALL people with I/DD and the professionals that support them for their safety and well-being. 

COVID-19 Resources

The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.

Sign up for News Alerts:

  • CDNY Member Highlight

    Member Story

    Vincent may not be able to verbally give career advice for fellow young men and women on the spectrum, but his actions and persistence speak out for him. If you can protect yourself, we all can overcome this pandemic together.

  • People sitting in auditorium during conference event

    Parent to Parent Webinars

    Need emotional support...someone to talk to when stress, frustration, and tensions are mounting? Better yet if that "someone" is another parent living the experience. Family members Parent to Parent offers a resource to support you!

  • Happy couple

    Enroll for Services

    Our Enrollment Specialists coordinators provide valuable information for families of people with developmental disabilities, professionals wishing to make a referral for services, and persons with disabilities.

Choosing Care Coordination

The role of OPWDD and Care Design NY in getting services

The New York State Office of People with Development Disabilities provides support services directly and throughout a network of not-for-profit agencies to people with intellectual and/or developmental disabilities. Care Coordination Organizations/Health Homes, Care Design NY is one of seven Health Homes in New York State helping individuals with intellectual and/or disabilities (I/DD) and families coordinate and advocate for the services they need and want to live a quality life.

The complete list of intake coordinators can be found on the Request Services page.

Map of New York State counties displaying regional Care Design NY zones

North Country

  • Clinton
  • Essex
  • Franklin
  • Fulton
  • Hamilton
  • St. Lawrence
  • Warren
  • Washington

Capital Region

  • Albany
  • Columbia
  • Montgomery
  • Rennselaer
  • Sarataoga
  • Schoharie
  • Schenectady

Upper Hudson Valley

  • Dutchess
  • Greene
  • Ulster
  • Sullivan
  • Orange
  • Putnam

Lower Hudson Valley

  • Rockland
  • Westchester

New York City Boroughs

  • Manhattan
  • Bronx
  • Brooklyn
  • Queens
  • Staten Island

Long Island

  • Nassau County
  • Suffolk County

Care Coordination Organization/Health Homes (CCO/HHs) are independent entities that coordinate services and supports for individuals with intellectual and/or developmental disabilities (I/DD). They are regulated by OPWDD to advocate for the needs of individuals.

At Care Design NY

As a Care Coordination Organization/Health Home, we believe and approach our work with the following driving forces:

  • Individuals and families are at the center of all we do
  • We work for individuals and families
  • We value what individuals and families say
  • We are responsive to the needs, requests, and life changes of individuals and families
  • We are focused on outcomes that meet individuals’ needs
  • We are strong advocates and protect each individuals’ rights
  • We maintain diverse culturally sensitive networks and constituent bases
  • You can expect our help and advocacy to access integrated services with the information you need to make informed choices in your life.

Care Design NY will support you to design a plan to incorporate the services and supports important to you. Our care management services will build upon the foundation created by service coordination to create and deliver a more comprehensive coordination of services and supports for individuals.

Care Design NY by the numbers
Care Design NY provides high-quality services to people with I/DD and their families, funded and overseen by the New York State Office for People with Developmental Disabilities's (OPWDD).


Affiliated Agencies

Care Design NY is made up of over 120 partner agencies throughout New York State, which provide services for people with intellectual and/or developmental disabilities.


Care Managers

At Care Design NY, our care managers are compassionate, experienced, and knowledgeable, many with long-standing relationships with the individuals and families they support.


Members Served

As a Care Coordination Organization/Health Home, Care Design NY Care Managers assist over 27,000 individuals and their families in a person–centered approach with holistic service planning to ensure the delivery of integrated quality care that supports the needs of individuals with I/DD so they may live a quality life.  


New York Counties

Our service area includes 30 counties in New York State, from Clinton County to Suffolk County on Long Island.

“My Care Manager treats me with respect, sees me as an individual, and doesn’t set limitations on me. Working with her makes me feel like my life has a purpose.”


          CDNY MEMBER

Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.

Emergency After Hours On-Call


Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline


This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
  • Compliance Hotline
    For Concerns or Compliance Issues
Who to Contact
Care Design NY BBB Business Review

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