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  • COVID-19 Resources

    COVID-19 Resources

    Care Coordination Organizations/Health Homes (CCOs/HHs) are committed to the delivery of high-quality comprehensive care coordination.  Care Design NY has developed a strong framework for escalating our involvement to support individuals and families during this COVID-19 pandemic and public health crisis.

  • Two children hugging
    At the center

    Individuals & Families

    Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

  • Two Care Design NY staff members diligently planning
    We're growing

    Join Our Team!

    If you are passionate about providing truly person-centered supports, please visit our careers section to view our current openings and apply online.

  • Direct Support Professionals (DSP) Appreciation 2021

    Members, families and advocates are helping Care Design NY recognize Direct Support Professionals during this year's DSP Recognition Week (9.12 - 9.18) by sharing short stories about how a DSP has impacted or improved their quality of life or that of a loved one. 

  • National Hispanic Heritage Month

    Hispanic Heritage Month begins on September 15, and is a time to honor and appreciate the contributions of Hispanic and Latinx Americans and to celebrate the rich history of all Latin American countries.  

  • Two children hugging
    At the center

    Individuals & Families

    Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

  • Healthy Aging Month

    September is Healthy Aging Month. Join us this month in elevating awareness on the importance of healthy habits for healthy aging such as maintaining a balanced diet and going to regular check-ups and annual physicals, and learn how Care Design NY assists members of all ages to live a quality life.

  • Direct Support Professionals (DSP) Appreciation 2021

    Members, families and advocates are helping Care Design NY recognize Direct Support Professionals during this year's DSP Recognition Week (9.12 - 9.18) by sharing short stories about how a DSP has impacted or improved their quality of life or that of a loved one. 

  • Two Care Design NY staff members diligently planning
    We're growing

    Join Our Team!

    If you are passionate about providing truly person-centered supports, please visit our careers section to view our current openings and apply online.

  • COVID-19 Resources

    COVID-19 Resources

    Care Coordination Organizations/Health Homes (CCOs/HHs) are committed to the delivery of high-quality comprehensive care coordination.  Care Design NY has developed a strong framework for escalating our involvement to support individuals and families during this COVID-19 pandemic and public health crisis.

  • National Hispanic Heritage Month

    Hispanic Heritage Month begins on September 15, and is a time to honor and appreciate the contributions of Hispanic and Latinx Americans and to celebrate the rich history of all Latin American countries.  

  • CDNY Member Highlight

    Member Story

    Vincent may not be able to verbally give career advice for fellow young men and women on the spectrum, but his actions and persistence speak out for him. If you can protect yourself, we all can overcome this pandemic together.

  • People sitting in auditorium during conference event

    Parent to Parent Webinars

    Need emotional support...someone to talk to when stress, frustration, and tensions are mounting? Better yet if that "someone" is another parent living the experience. Family members Parent to Parent offers a resource to support you!

  • Happy couple

    Enroll for Services

    Our Enrollment Specialists coordinators provide valuable information for families of people with developmental disabilities, professionals wishing to make a referral for services, and persons with disabilities.


Frequently Asked Questions

We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.


Announcement

Coronavirus (COVID-19)

IMPORTANT UPDATES:

  • Click here to visit our COVID-19 vaccination FAQ page to watch a short video with tips on scheduling your vaccination. 
  • Subscribe to Care Design NY news alerts to be notified of Pop-Up Vaccination Clinics (news alert sign-up form below).
  • Visit the OPWDD website information on the COVID-19 vaccine including a video, consent form and vaccine plain language materials.

    Here is contact information to help you navigate Care Design NY:
  • For general inquiries, please contact 518-235-1888 during normal business hours from 8:30am – 5:00pm, Monday – Friday.  
  • After business hours during the week or on the weekends, for EMERGENCY SITUATIONS, please contact our emergency number at 1-877-855-3673.
  • View intake questions and enrollment
  • For information on care management services within a specific county, please consult the Regional Care Management map and the Regional Director contacts.

    We are focused on our mission to assist individuals with I/DD and their families to get the supports and services they need to live a quality life.  

Black Lives Matter

As I stated in my 6.8.20 letter to Care Design NY members, families, the tragic death of George Floyd and other Black Americans were horrific reminders on the systemic racism in this country and the work we all need to do in ensuring that Black lives matter.

The guilty verdict in the trial of former Minneapolis police officer Derek Chauvin in the murder of George Floyd is a step forward in the fight for racial justice and equity that Black Americans deserve. It indicates progress in bringing accountability and justice to a system fraught with inequity for Black, Brown, Indigenous, Asian, and all minority ethnic groups marginalized in the United States.

However, there is still much to be done if we are to eradicate systemic racism and discrimination in this country. The Care Design NY Diversity, Equity, & Inclusion (DEI) Council is doing amazing work in building upon the CDNY foundation of values that cherish diversity and inclusion. We are using our voices to end the silence on racism when we see  it and effect positive change where we can. No person should face hate, bigotry, or acts of violence of any kind!

Care Design NY is committed to building an inclusive organization through courageous conversations, accountability and transparency in all aspects of our business. We are here to support you. We stand with you.

Sincerely, 
James Moran
CEO

Current News

New York State Announces Universal Mask Requirements

On 9.15.21 Governor Hochul announced new masking requirements for congregate programs and facilities licensed, registered, operated, certified, or approved by OMH, OASS, OPWDD, OCFS, and OTDA.  This includes but is not limited to certified residential and day programs, inpatient and outpatient mental health facilities, substance abuse programs, juvenile detention programs, juvenile residential facilities, congregate foster care programs, runaway and homeless youth, domestic violence and other shelter programs. These requirements apply to anyone medically able to tolerate wearing a mask, regardless of vaccination status.  Click here for Frequently Asked Questions regarding mandatory face coverings in OPWDD certified services and facilities.

Flu season is right around the corner. With the COVID-19 pandemic still ongoing, it's important to be aware of flu symptoms and to take preventative measures, including getting your annual flu vaccine.

Flu Season 2021

FDA Approves Pfizer Vaccine

On Monday 8.23.21, the Food and Drug Administration (FDA) granted full approval of the Pfizer COVID-19 vaccine, making it the first COVID-19 vaccine to transition from an emergency authorization status to full FDA approval.

Care Design NY Care Managers Receive
Mental Health First Aid National Certification

Care Design NY is proud to announce that in just over a year, over 98% of its care management workforce was fully certified through the nationally recognized evidence-based training program, Mental Health First Aid; a three-year certification. LEARN MORE!

We're Hiring!

We are currently offering hiring bonuses for all new Care Managers. If you are ready to join the best team in New York where your work makes a difference, apply today!

Register for Member & Family COVID-19 Updates

See the events calendar below and select the event you would like to attend. Follow the instructions within each of the event details. 

FAQs About COVID-19 Vaccine Distribution

The COVID-19 vaccine distribution has begun in New York State. It’s absolutely critical to prioritize and vaccinate ALL people with I/DD and the professionals that support them for their safety and well-being. 

COVID-19 Resources

The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.

Sign up for News Alerts:

“My Care Manager treats me with respect, sees me as an individual, and doesn’t set limitations on me. Working with her makes me feel like my life has a purpose.”

- VERONICA

          CDNY MEMBER

Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942
Who to Contact
Care Design NY BBB Business Review

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