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Emergency Contact

1-877-855-3673
Online Meeting Registration

  • Thank You For Your Advocacy

    The final NYS FY 2021-2022 budget restored funding to Care Coordination Organizations and Health Homes for people with intellectual and developmental disabilities (I/DD)! Thank you to our members, families, Advisory Board members, and officials in the Assembly, Senate, and Governor’s Administration for advocating to save care management services that protect vulnerable New Yorkers. 

    View letter from James Moran, CEO
  • 5.6.21 – 5.12.21

    National Nurses Week

    Nurses are superheroes, answering the call every day to care for their community and patients. For over a year, nurses have been on the frontline fighting COVID-19. 

    Learn more
  • May 2021

    Mental Health Awareness Month

    During May, Care Design NY joins the national movement to raise awareness about mental health. Now more than ever, we need to find ways to stay connected with our community. No one should feel alone or without the information, support, and help they need. 

    Learn more
  • May 2021

    Older Americans Awareness Month

    Older adults have built resilience and strength over their lives through success, failures, joys, and difficulties. Their stories and contributions help to support and inspire others. Care Design NY celebrates the strength of older adults, with special emphasis on the power of connection and engagement in building strong communities. 

    Learn more
  • May 2021

    Asian American & Pacific Islander Heritage Month

    Asian Americans & Pacific Islanders have a rich heritage thousands of years old and have both shaped the history of the United States and had their lives dramatically influenced by moments in its history. 

    Learn more
  • May 2021

    Jewish American Heritage Month

    Care Design NY is proud to observe Jewish American Heritage Month and to recognize Jewish contributions to American culture, history, military, science, government, and more. 

    Learn more
  • COVID-19 Vaccine Distribution
    Important Update

    COVID-19 Vaccine Distribution

    Care Design NY with its community-based partners are hosting specialized COVID-19 vaccine clinics for individuals with I/DD. Contact your Care Manager to learn more. Click the button below to view upcoming clinics. 

    LEARN MORE
  • Two children hugging
    At the center

    Individuals & Families

    Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

    Learn more
  • Two Care Design NY staff members diligently planning
    We're growing

    Join Our Team!

    If you are passionate about providing truly person-centered supports, please visit our careers section to view our current openings and apply online.

    Learn more

As I stated in my 6.8.20 letter to Care Design NY members, families, the tragic death of George Floyd and other Black Americans were horrific reminders on the systemic racism in this country and the work we all need to do in ensuring that Black lives matter. 

The guilty verdict in the trial of former Minneapolis police officer Derek Chauvin in the murder of George Floyd is a step forward in the fight for racial justice and equity that Black Americans deserve. It indicates progress in bringing accountability and justice to a system fraught with inequity for Black, Brown, Indigenous, Asian, and all minority ethnic groups marginalized in the United States. 

However, there is still much to be done if we are to eradicate systemic racism and discrimination in this country. The Care Design NY Diversity, Equity, & Inclusion (DEI) Council is doing amazing work in building upon the CDNY foundation of values that cherish diversity and inclusion. We are using our voices to end the silence on racism when we see  it and effect positive change where we can. No person should face hate, bigotry, or acts of violence of any kind!

Care Design NY is committed to building an inclusive organization through courageous conversations, accountability and transparency in all aspects of our business. We are here to support you. We stand with you.

Sincerely,
James Moran
CEO

Announcement

Coronavirus (COVID-19)

IMPORTANT UPDATES:

  • 4.21.21: Care Design NY Impact Data.

  • COVID-19 Vaccine: Individuals with intellectual and/or developmental disabilities (I/DD) in NYS are eligible to receive the COVID-19 vaccine.  Note: must be 16 years-old and older to receive the vaccination.  Click here to visit our COVID-19 vaccination FAQ page for more information, to download a fact sheet, and watch a short video with tips on scheduling your vaccination.  Subscribe to Care Design NY news alerts to be notified of Pop-Up Vaccination Clinics (online sign-up form below).

  • Visit the OPWDD website information on the COVID-19 vaccine including a video, consent form and vaccine plain language materials.

    We are available and accessible to our members, their families, providers, and any interested parties during this COVID-19 public health emergency. Our COVID-19 Resource Center will help you stay updated. Care management services and supports, along with all other company business, will be provided via phone/ tele- conferencing, email, and video conferencing during this period of time. Our care management staff is in frequent contact with members and you are encouraged to contact your Care Manager with questions. Here is contact information to help you navigate Care Design NY:
  • For general inquiries, our office phones will be live, so please contact 518-235-1888 during normal business hours from 8:30am – 5:00pm, Monday – Friday.  

  • After business hours during the week or on the weekends, for EMERGENCY SITUATIONS, please contact our emergency number at 1-877-855-3673.

  • View intake questions and enrollment.

  • For information on care management services within a specific county, please consult the Regional Care Management map and the Regional Director contacts.

  • View Provider Relations COVID-19 Resources Information & Updates.

  • Thank you Direct Support Professionals, for your extraordinary service throughout the COVID-19 crisis!

We are focused on our mission to assist individuals with I/DD to get the supports and services they need to live a quality life.  

Important Update on the COVID-19 Vaccine
COVID-19 Resources page
COVID-19 Vaccination FAQ page
Search COVID-19 Emergency Resources

Upcoming Events

View events calendar
  • CDNY Member Highlight

    Member Story

    Vincent may not be able to verbally give career advice for fellow young men and women on the spectrum, but his actions and persistence speak out for him. If you can protect yourself, we all can overcome this pandemic together.

    Read blog post
  • People sitting in auditorium during conference event

    Parent to Parent Webinars

    Need emotional support...someone to talk to when stress, frustration, and tensions are mounting? Better yet if that "someone" is another parent living the experience. Family members Parent to Parent offers a resource to support you!

    Register now
  • Happy couple

    Enroll for Services

    Our Enrollment Specialists coordinators provide valuable information for families of people with developmental disabilities, professionals wishing to make a referral for services, and persons with disabilities.

    Enroll for Services

Frequently Asked Questions

We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.

Visit our FAQ page

Current News

Register for Member & Family COVID-19 Updates

See the events calendar below and select the event you would like to attend. Follow the instructions within each of the event details. 

See events calendar

FAQs About COVID-19 Vaccine Distribution

The COVID-19 vaccine distribution has begun in New York State. It’s absolutely critical to prioritize and vaccinate ALL people with I/DD and the professionals that support them for their safety and well-being. 

Learn more

COVID-19 Resources

The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.

COVID-19 Resources page

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“My Care Manager treats me with respect, sees me as an individual, and doesn’t set limitations on me. Working with her makes me feel like my life has a purpose.”

- VERONICA

          CDNY MEMBER

Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.
Member Feedback

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942
Who to Contact
View Accessibility Statement
Care Design NY BBB Business Review

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