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  • Martin Luther King, Jr. in peaceful protest
    Honoring

    Martin Luther King, Jr.

    We invite you to take this opportunity to reflect on the life of Dr. King and the importance of his accomplishments.

    View Message from James Moran, CEO
  • COVID-19 Vaccine Distribution
    Important Update

    COVID-19 Vaccine Distribution

    The COVID-19 vaccine distribution has begun in New York State. Please continue to advocate that individuals with I/DD residing in community based settings, as well as the direct care staff and care management staff for these individuals, be given priority when it comes to vaccine distribution.

  • January 2021

    National Braille Literacy Month

    World Braille Day is celebrated on January 4th because this was Louis Braille's birthday (he is the inventor of Braille!). This is a reminder of the importance of accessibility and independence for people who are blind or visually impaired. #WorldBrailleDay

    Learn more
  • January 2021

    National Blood Donor Month

    National Blood Donor Month has been observed in January since 1970 with the goal of increasing blood and platelet donations during winter — one of the most difficult times of year to collect enough blood products to meet patient needs.

    Learn more
  • Two children hugging
    At the center

    Individuals & Families

    Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

  • Two Care Design NY staff members diligently planning
    We're growing

    Join Our Team!

    If you are passionate about providing truly person-centered supports, please visit our careers section to view our current openings and apply online.

Announcement

Coronavirus (COVID-19)

IMPORTANT UPDATES:

We are available and accessible to our members, their families, providers, and any interested parties during this COVID-19 public health emergency.  Our COVID-19 Resource Center will help you stay updated. Care management services and supports, along with all other company business, will be provided via phone/ tele- conferencing, email, and video conferencing during this period of time. Our care management staff is in frequent contact with members and you are encouraged to contact your Care Manager with questions. Here is contact information to help you navigate Care Design NY:

We are focused on our mission to assist individuals with I/DD to get the supports and services they need to live a quality life. While we may be physically distancing at this time, we are committed to staying connected!

Our Mission

The Care Design NY mission is to assist individuals with intellectual and/or developmental disabilities (I/DD) to get the supports and services they need to live a quality life.

Our Vision

To ensure people with intellectual and/or developmental disabilities (I/DD) enjoy: meaningful relationships with friends, family, and other in their lives; experience personal health and growth; and live in the home of their choice and fully participate in their communities.

Our Values

Compassion: The capacity to appreciate what others think and feel. The recognition of the worth of each person and the treatment of individual rights and preferences with respect, honor, and fairness. 

Diversity: The commitment to foster an environment of respect and inclusion for employees, members, families and all stakeholders.

Excellence: The continual emphasis on innovation, increasing knowledge, and delivering the highest quality supports and services.

Honesty: The foundation of which trust is built and truth is communicated.

Our Credo

We are committed to our roles as a Care Coordination Organization/Health Home (CCO/HH), and we believe each Care Design NY member has the potential to live a quality life through the careful planning and delivery of physical, mental health, and support from natural supports and community resources.


Our Commitment

Individuals and families are at the center of all we do at Care Design NY. We will assist you, and advocate with and for you, to ensure that you have information and resources to make informed choices in your life.

We will work in partnership with you to achieve the life you desire, ensuring that you have access to the support and services that are needed by providing Health Home Care Management. This newly designed service is a new way to coordinate care, combining developmental disability services and supports with health, wellness and behavioral health services.


Frequently Asked Questions

We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.

Current News

Register for Member & Family COVID-19 Updates

See the events calendar below and select the event you would like to attend. Follow the instructions within each of the event details. 

FAQs About COVID-19 Vaccine Distribution

The COVID-19 vaccine distribution has begun in New York State. It’s absolutely critical to prioritize and vaccinate ALL people with I/DD and the professionals that support them for their safety and well-being. 

Honoring Dr. Martin Luther King Jr.

We invite you to take this opportunity to reflect on the life of Dr. King and the importance of his accomplishments.

Recent Events in Washington, D.C.

To Members and Families on the 1.6.21 events at the U.S. Capitol.

COVID-19 Resources

The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.

Sign up for News Alerts:

  • Coworkers in an office setting

    Hiring: Chief DEI Officer

    New Position

    This critical position will partner with the Care Design NY senior leadership team to develop and lead a comprehensive diversity, equity and inclusion (DE&I) strategy, with the goal of creating a welcoming and inclusive work environment. 

  • People sitting in auditorium during conference event

    Parent to Parent

    Webinars

    Need emotional support...someone to talk to when stress, frustration, and tensions are mounting? Better yet if that "someone" is another parent living the experience. Family members Parent to Parent offers a resource to support you!

  • Family Sessions

    Join us and others at this upcoming family session focused on giving parents of children with disabilities the tips and tools needed to help prepare for their child’s upcoming Annual Review/CSE meeting.

  • Happy couple

    Requesting Services

    We're here to help
    Our intake coordinators provide valuable information for families of people with developmental disabilities, professionals wishing to make a referral for services, and persons with disabilities.
Choosing Care Coordination

The role of OPWDD and Care Design NY in getting services

The New York State Office of People with Development Disabilities provides support services directly and throughout a network of not-for-profit agencies to people with intellectual and/or developmental disabilities. Care Coordination Organizations such as Care design NY help individuals and families coordinate and advocate for the services they need and want.

The complete list of intake coordinators can be found on the Request Services page.

Map of New York State counties displaying regional Care Design NY zones

North Country

  • Clinton
  • Essex
  • Franklin
  • Fulton
  • Hamilton
  • St. Lawrence
  • Warren
  • Washington

Capital Region

  • Albany
  • Columbia
  • Montgomery
  • Rennselaer
  • Sarataoga
  • Schoharie
  • Schenectady

Upper Hudson Valley

  • Dutchess
  • Greene
  • Ulster
  • Sullivan
  • Orange
  • Putnam

Lower Hudson Valley

  • Rockland
  • Westchester

New York City Boroughs

  • Manhattan
  • Bronx
  • Brooklyn
  • Queens
  • Staten Island

Long Island

  • Nassau County
  • Suffolk County
  • North Country

    • Clinton
    • Essex
    • Franklin
    • Fulton
    • Hamilton
    • St. Lawrence
    • Warren
    • Washington
  • Capital Region

    • Albany
    • Columbia
    • Montgomery
    • Rennselaer
    • Sarataoga
    • Schoharie
    • Schenectady
  • Upper Hudson Valley

    • Dutchess
    • Greene
    • Ulster
    • Sullivan
    • Orange
    • Putnam
  • Lower Hudson Valley

    • Rockland
    • Westchester
  • New York City Boroughs

    • Manhattan
    • Bronx
    • Brooklyn
    • Queens
    • Staten Island
  • Long Island

    • Nassau County
    • Suffolk County
Care Coordination Organization (CCO) are newly-formed independent entities that coordinate services for individuals with intellectual and/or developmental disabilities. They are regulated by OPWDD to advocate for the needs of individuals.
At Care Design NY
we believe and approach our work with the following driving forces:
  • Individuals and families are at the center of all we do
  • We work for individuals and families
  • We value what individuals and families say
  • We are responsive to the needs, requests, and life changes of individuals and families
  • We are focused on outcomes that meet individuals’ needs
  • We are strong advocates and protect each individuals’ rights
  • We maintain diverse culturally sensitive networks and constituent bases
  • You can expect our help and advocacy to access integrated services with the information you need to make informed choices in your life.

Care Design NY will support you to design a plan to incorporate the services and supports important to you. Our care management services will build upon the foundation created by service coordination to create and deliver a more comprehensive coordination of services and supports for individuals.


Care Design NY by the numbers
Care Design NY provides high-quality services to people with I/DD and their families, funded and overseen by the New York State Office for People with Developmental Disabilities's (OPWDD).

120+

Affiliated Agencies
Care Design NY is made up of over 120 partner agencies throughout New York State, which provide services for people with intellectual and/or developmental disabilities.

750+

Care Managers

At Care Design NY, our care managers are compassionate, experienced, and knowledgeable, many with long-standing relationships with the individuals and families they support.

26K+

Members Served

Our Care Design NY care managers are busy working on Life Plans for over 26,000 individuals, helping individuals and families meet all of their needs.

30

New York Counties
Our service area currently includes 30 counties in New York State, from Clinton County to Suffolk County on Long Island.

“My Care Manager treats me with respect, sees me as an individual, and doesn’t set limitations on me. Working with her makes me feel like my life has a purpose.”

- VERONICA

          CDNY MEMBER

Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942
Who to Contact
Care Design NY BBB Business Review

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