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Frequently Asked Questions
We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.
Announcement
Coronavirus (COVID-19)
IMPORTANT UPDATES:
- Click here to visit our COVID-19 vaccination FAQ page to watch a short video with tips on scheduling your vaccination.
- Subscribe to Care Design NY news alerts to be notified of Pop-Up Vaccination Clinics (news alert sign-up form below).
- Visit the OPWDD website information on the COVID-19 vaccine including a video, consent form and vaccine plain language materials.
Here is contact information to help you navigate Care Design NY: - For general inquiries, please contact 518-235-1888 during normal business hours from 8:30am – 5:00pm, Monday – Friday.
- After business hours during the week or on the weekends, for EMERGENCY SITUATIONS, please contact our emergency number at 1-877-855-3673.
- View intake questions and enrollment
- For information on care management services within a specific county, please consult the Regional Care Management map and the Regional Director contacts.
We are focused on our mission to assist individuals with I/DD and their families to get the supports and services they need to live a quality life.
Black Lives Matter
As I stated in my 6.8.20 letter to Care Design NY members, families, the tragic death of George Floyd and other Black Americans were horrific reminders on the systemic racism in this country and the work we all need to do in ensuring that Black lives matter.
The guilty verdict in the trial of former Minneapolis police officer Derek Chauvin in the murder of George Floyd is a step forward in the fight for racial justice and equity that Black Americans deserve. It indicates progress in bringing accountability and justice to a system fraught with inequity for Black, Brown, Indigenous, Asian, and all minority ethnic groups marginalized in the United States.
However, there is still much to be done if we are to eradicate systemic racism and discrimination in this country. The Care Design NY Diversity, Equity, & Inclusion (DEI) Council is doing amazing work in building upon the CDNY foundation of values that cherish diversity and inclusion. We are using our voices to end the silence on racism when we see it and effect positive change where we can. No person should face hate, bigotry, or acts of violence of any kind!
Care Design NY is committed to building an inclusive organization through courageous conversations, accountability and transparency in all aspects of our business. We are here to support you. We stand with you.
Sincerely,
James Moran
CEO
Current News
New York State Announces Universal Mask Requirements
On 9.15.21 Governor Hochul announced new masking requirements for congregate programs and facilities licensed, registered, operated, certified, or approved by OMH, OASS, OPWDD, OCFS, and OTDA. This includes but is not limited to certified residential and day programs, inpatient and outpatient mental health facilities, substance abuse programs, juvenile detention programs, juvenile residential facilities, congregate foster care programs, runaway and homeless youth, domestic violence and other shelter programs. These requirements apply to anyone medically able to tolerate wearing a mask, regardless of vaccination status. Click here for Frequently Asked Questions regarding mandatory face coverings in OPWDD certified services and facilities.
Flu season is right around the corner. With the COVID-19 pandemic still ongoing, it's important to be aware of flu symptoms and to take preventative measures, including getting your annual flu vaccine.
Flu Season 2021
FDA Approves Pfizer Vaccine
On Monday 8.23.21, the Food and Drug Administration (FDA) granted full approval of the Pfizer COVID-19 vaccine, making it the first COVID-19 vaccine to transition from an emergency authorization status to full FDA approval.
Care Design NY Care Managers Receive
Mental Health First Aid National Certification
Care Design NY is proud to announce that in just over a year, over 98% of its care management workforce was fully certified through the nationally recognized evidence-based training program, Mental Health First Aid; a three-year certification. LEARN MORE!
We're Hiring!
We are currently offering hiring bonuses for all new Care Managers. If you are ready to join the best team in New York where your work makes a difference, apply today!
Register for Member & Family COVID-19 Updates
See the events calendar below and select the event you would like to attend. Follow the instructions within each of the event details.
FAQs About COVID-19 Vaccine Distribution
The COVID-19 vaccine distribution has begun in New York State. It’s absolutely critical to prioritize and vaccinate ALL people with I/DD and the professionals that support them for their safety and well-being.
COVID-19 Resources
The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.
Upcoming Events
-
Family Education Session: COVID-19 & the Flu Season
Wed, Oct 6th, 2021, 12:00 pm -
Family Education Session: COVID-19 & the Flu Season
Wed, Oct 13th, 2021, 2:00 pm -
Member & Family Update: Online Meeting
Thu, Oct 14th, 2021, 11:00 am -
Care Design NY Self-Advocate Education & Training Group
Thu, Oct 28th, 2021, 6:00 pm
Sign up for News Alerts:
“My Care Manager treats me with respect, sees me as an individual, and doesn’t set limitations on me. Working with her makes me feel like my life has a purpose.”
CDNY MEMBER
Care Design NY
8 Southwoods Blvd
Suite 110
Albany, NY 12211
