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  • Children hugging
    Individuals and families

    At The Center

    of all we do at Care Design NY

  • Individuals with special needs in a caring environment
    We will assist you,

    Advocate With You

    and for you, to help make informed choices in your life....
  • Focus on individuals holding hands
    Individuals and families

    At The Center

    of all we do at Care Design NY
Emergency Contact

1-877-855-3673

Managed Care

Managed Care is the next step toward ensuring the best care coordination with more flexibility and choice in your services resulting in better outcomes for you.

New York State has been working carefully to design the right Managed Care program for individuals with intellectual and/or developmental disabilities.

"I believe that Managed Care, if done right, offers the potential for individuals and families to gain better and more timely access to services, and offers service providers the ability to focus more on quality of services and meeting the outcomes desired by individuals and families.”
Jim Moran
CEO, Care Design NY

Just Announced!

Care Design NY has aligned with Partners Health Plan

View More

  • Individual & Family Liaison

    Recruiting For Positions in the Capital District
    Use your voice to facilitate, collaborate, inform & advocate.
    View Details
  • Happy couple

    Requesting Services

    We're here to help
    Our intake coordinators provide valuable information for families of people with developmental disabilities, professionals wishing to make a referral for services, and persons with disabilities.
    Read more
  • Group photo of Care Design NY professionals

    Join Our Team!

    OUR SUCCESS IS GROWING, AND WE NEED YOU!
    If you are passionate about providing truly person-centered supports, please visit our careers section to view our current openings and apply online.
    View our Careers Page
  • People sitting in auditorium during conference event

    Upcoming Events

    Workshops, meetings and events
    Select the type of event you are interested in to see the list of events we have scheduled.
    See Our Events..
Provider

Spotlights

Our Provider team offers monthly Provider Spotlights for our care management teams. We are looking for interested providers to participate in these spotlights monthly! 

See Dates and Locations

Choosing Care Coordination

The role of OPWDD and Care Design NY in getting services

The New York State Office of People with Development Disabilities provides support services directly and throughout a network of not-for-profit agencies to people with intellectual and/or developmental disabilities. Care Coordination Organizations such as Care design NY help individuals and families coordinate and advocate for the services they need and want.

Map of New York State counties displaying regional Care Design NY zones

North Country

  • Clinton
  • Essex
  • Franklin
  • Fulton
  • Hamilton
  • St. Lawrence
  • Warren
  • Washington
Request Services

Capital Region

  • Albany
  • Columbia
  • Montgomery
  • Rennselaer
  • Sarataoga
  • Schoharie
  • Schenectady
Request Services

Upper Hudson Valley

  • Dutchess
  • Greene
  • Ulster
  • Sullivan
  • Orange
  • Putnam
Request Services

Lower Hudson Valley

  • Rockland
  • Westchester
Request Services

New York City Boroughs

  • Manhattan
  • Bronx
  • Brooklyn
  • Queens
  • Staten Island

Long Island

  • Nassau County
  • Suffolk County

  • North Country

    • Clinton
    • Essex
    • Franklin
    • Fulton
    • Hamilton
    • St. Lawrence
    • Warren
    • Washington
    Request Services

  • Capital Region

    • Albany
    • Columbia
    • Montgomery
    • Rennselaer
    • Sarataoga
    • Schoharie
    • Schenectady
    Request Services

  • Upper Hudson Valley

    • Dutchess
    • Greene
    • Ulster
    • Sullivan
    • Orange
    • Putnam
    Request Services

  • Lower Hudson Valley

    • Rockland
    • Westchester
    Request Services

  • New York City Boroughs

    • Manhattan
    • Bronx
    • Brooklyn
    • Queens
    • Staten Island

  • Long Island

    • Nassau County
    • Suffolk County
Care Coordination Organization (CCO) are newly-formed independent entities that coordinate services for individuals with intellectual and/or developmental disabilities. They are regulated by OPWDD to advocate for the needs of individuals.
Request Services

At Care Design NY

we believe and approach our work with the following driving forces:
  • Individuals and families are at the center of all we do
  • We work for individuals and families
  • We value what individuals and families say
  • We are responsive to the needs, requests, and life changes of individuals and families
  • We are focused on outcomes that meet individuals’ needs
  • We are strong advocates and protect each individuals’ rights
  • We maintain diverse culturally sensitive networks and constituent bases
  • You can expect our help and advocacy to access integrated services with the information you need to make informed choices in your life.

Care Design NY will support you to design a plan to incorporate the services and supports important to you. Our care management services will build upon the foundation created by service coordination to create and deliver a more comprehensive coordination of services and supports for individuals.

Care Design NY by the numbers

Care Design NY provides high-quality services to people with I/DD and their families, funded and overseen by the New York State Office for People with Developmental Disabilities's (OPWDD).

120+

Affiliated Agencies
Care Design NY is made up of over 120 partner agencies throughout New York State, which provide services for people with intellectual and/or developmental disabilities.

750+

Care Managers

At Care Design NY, our care managers are compassionate, experienced, and knowledgeable, many with long-standing relationships with the individuals and families they support.

26K+

Members Served

Our Care Design NY care managers are busy working on Life Plans for over 26,000 individuals, helping individuals and families meet all of their needs.

30

New York Counties
Our service area currently includes 30 counties in New York State, from Clinton County to Suffolk County on Long Island.

Frequently Asked Questions:

We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.
Visit Our FAQ Page

“My Care Manager treats me with respect, sees me as an individual, and doesn’t set limitations on me. Working with her makes me feel like my life has a purpose.”

- VERONICA

          CDNY MEMBER

Care Design NY

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Care Design NY

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design NY

Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care cordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942

Who to Contact?

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