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Emergency Contact

1-877-855-3673
  • November 2020

    Happy Thanksgiving!

    We are grateful for our compassionate and dedicated employees and the person-centered care they provide Care Design NY members and their families, so they may live quality lives.

    Care Design NY will be closed on Thursday, November 26, in observance of Thanksgiving. If there is an emergency while we are closed, please call 1-877-855-3673.

    View CEO letter for Members, Families & Friends
  • November 2020

    National Family Caregivers Month

    November is National Family Caregivers Month and we would like to remember everyone who comforts and cares for loved ones. This year's theme is "Caregiving Around the Clock." It's important to remember that caregivers need support too. Care Design NY supports Individuals with I/DD and their families, so they may live quality lives. Reach out to your care manager if you need support. You can also sign-up for news bulletins on our website. Join one of our online meetings or watch one of our past meetings. Learn more by clicking here: bit.ly/PastCOVID-19Meetings

  • November 2020

    Native American Heritage Month

    Native American Heritage Month celebrates and recognizes the accomplishments of the peoples who were the original inhabitants, explorers, and settlers of the United States. 

    Learn more
  • At the center

    Individuals & Families

    Care Design NY provides care management services to individuals with intellectual and/or developmental disabilities, and we are committed to supporting our members in a person-centered manner.

    Learn more
  • We're growing

    Join Our Team!

    If you are passionate about providing truly person-centered supports, please visit our careers section to view our current openings and apply online.

    Learn more

Announcement

Coronavirus (COVID-19)

IMPORTANT UPDATES:
11.20 Updated Home Visits for Individuals Residing in OPWDD Certified Residential Facilities

11.16 OPWDD Health Advisories and Protocols: click here.

We are available and accessible to our members, their families, providers, and any interested parties during this COVID-19 public health emergency.  Our COVID-19 Resource Center will help you stay updated. Care management services and supports, along with all other company business, will be provided via phone/ tele- conferencing, email, and video conferencing during this period of time. Our care management staff is in frequent contact with members and you are encouraged to contact your Care Manager with questions. Here is contact information to help you navigate Care Design NY:

  • For general inquiries, our office phones will be live, so please contact 518-235-1888 during normal business hours from 8:30am – 5:00pm, Monday – Friday.  

  • After business hours during the week or on the weekends, for EMERGENCY SITUATIONS, please contact our emergency number at 1-877-855-3673.  

  • For intake questions and enrollment, please click here.

  • For information on care management services within a specific county, please consult the Regional Care Management map and the Regional Director contact by clicking here.

  • Providers, please click here.

  • Thank you Direct Support Professionals for your extraordinary service during COVID-19!  Please click here for our appreciation.

We are focused on our mission to assist individuals with I/DD to get the supports and services they need to live a quality life. While we may be physically distancing at this time, we are committed to staying connected!

COVID-19 Resources page
Search COVID-19 Emergency Resources

Our Mission

Our mission is to assist individuals with intellectual and/or developmental disabilities to get the supports and services they need to live a quality life.

We believe that all services available to families and individuals with developmental disabilities should be:

  • Person centered
  • Holistic individualized
  • Responsive to changing needs
  • Culturally sensitive and ethnically diverse
  • Provided right in your community
  • Based on individual choice

Our Commitment

Individuals and families are at the center of all we do at Care Design NY. We will assist you, and advocate with and for you, to ensure that you have information and resources to make informed choices in your life.

We will work in partnership with you to achieve the life you desire, ensuring that you have access to the support and services that are needed by providing Health Home Care Management. This newly designed service is a new way to coordinate care, combining developmental disability services and supports with health, wellness and behavioral health services.

Frequently Asked Questions

We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.

Visit our FAQ page

Current News

Your Voice Matters

People with Intellectual and/or Developmental Disabilities (I/DD) and/or their care givers/family members in New York State are encouraged to tell their story (an experience with I/DD services) by completing a survey: please click here.

This survey was created by members of the Stakeholder Policy Forum with help from the NYS Office for People With Developmental Disabilities (OPWDD). Please click here for more information. The survey opened on 8.20.20 and will close in 90 days with a report-out in late September. Please This email address is being protected from spambots. You need JavaScript enabled to view it. to send your questions, comments and/or request additional information.

Care Design NY is also gathering Care Manager Impact Stories. Please click here to read the amazing work being done throughout the pandemic to fulfill our mission of helping individuals and families live a quality life.

Black Lives Matter

A letter from Care Design NY CEO, James Moran. To Members and Families on inclusion and diversity and eliminating inequality, injustice, and disparities for minority groups in our community.

View message

ADA's 30th Anniversary

On July 26, 2020, we commemorate the 30th anniversary of President H. W. Bush signing the Americans With Disabilities Act (ADA) 1990. This celebration is a key moment in the history of our country that gave people with disabilities equal rights under the law--better access, better education, and better jogs.

Please click button below to read a letter from Jim Moran, Care Design NY CEO to Members and Families on the 30th anniversary of the ADA. 

Click here for letter

COVID-19 Resources

The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.

COVID-19 Resources page

Sign-up for News Alerts:

  • People sitting in auditorium during conference event

    Parent to Parent

    Webinars

    Need emotional support...someone to talk to when stress, frustration, and tensions are mounting? Better yet if that "someone" is another parent living the experience. Family members Parent to Parent offers a resource to support you!

    Register now

  • Family Sessions

    Join us and others at this upcoming family session focused on giving parents of children with disabilities the tips and tools needed to help prepare for their child’s upcoming Annual Review/CSE meeting.

    Learn more
  • Happy couple

    Requesting Services

    We're here to help
    Our intake coordinators provide valuable information for families of people with developmental disabilities, professionals wishing to make a referral for services, and persons with disabilities.
    Read more

Upcoming Webinars

Click to learn more about our upcoming webinars.

View more

Choosing Care Coordination

The role of OPWDD and Care Design NY in getting services

The New York State Office of People with Development Disabilities provides support services directly and throughout a network of not-for-profit agencies to people with intellectual and/or developmental disabilities. Care Coordination Organizations such as Care design NY help individuals and families coordinate and advocate for the services they need and want.

Map of New York State counties displaying regional Care Design NY zones

North Country

  • Clinton
  • Essex
  • Franklin
  • Fulton
  • Hamilton
  • St. Lawrence
  • Warren
  • Washington
Request Services

Capital Region

  • Albany
  • Columbia
  • Montgomery
  • Rennselaer
  • Sarataoga
  • Schoharie
  • Schenectady
Request Services

Upper Hudson Valley

  • Dutchess
  • Greene
  • Ulster
  • Sullivan
  • Orange
  • Putnam
Request Services

Lower Hudson Valley

  • Rockland
  • Westchester
Request Services

New York City Boroughs

  • Manhattan
  • Bronx
  • Brooklyn
  • Queens
  • Staten Island

Long Island

  • Nassau County
  • Suffolk County

  • North Country

    • Clinton
    • Essex
    • Franklin
    • Fulton
    • Hamilton
    • St. Lawrence
    • Warren
    • Washington
    Request Services

  • Capital Region

    • Albany
    • Columbia
    • Montgomery
    • Rennselaer
    • Sarataoga
    • Schoharie
    • Schenectady
    Request Services

  • Upper Hudson Valley

    • Dutchess
    • Greene
    • Ulster
    • Sullivan
    • Orange
    • Putnam
    Request Services

  • Lower Hudson Valley

    • Rockland
    • Westchester
    Request Services

  • New York City Boroughs

    • Manhattan
    • Bronx
    • Brooklyn
    • Queens
    • Staten Island

  • Long Island

    • Nassau County
    • Suffolk County
Care Coordination Organization (CCO) are newly-formed independent entities that coordinate services for individuals with intellectual and/or developmental disabilities. They are regulated by OPWDD to advocate for the needs of individuals.
Request Services

At Care Design NY

we believe and approach our work with the following driving forces:
  • Individuals and families are at the center of all we do
  • We work for individuals and families
  • We value what individuals and families say
  • We are responsive to the needs, requests, and life changes of individuals and families
  • We are focused on outcomes that meet individuals’ needs
  • We are strong advocates and protect each individuals’ rights
  • We maintain diverse culturally sensitive networks and constituent bases
  • You can expect our help and advocacy to access integrated services with the information you need to make informed choices in your life.

Care Design NY will support you to design a plan to incorporate the services and supports important to you. Our care management services will build upon the foundation created by service coordination to create and deliver a more comprehensive coordination of services and supports for individuals.

Care Design NY by the numbers

Care Design NY provides high-quality services to people with I/DD and their families, funded and overseen by the New York State Office for People with Developmental Disabilities's (OPWDD).

120+

Affiliated Agencies
Care Design NY is made up of over 120 partner agencies throughout New York State, which provide services for people with intellectual and/or developmental disabilities.

750+

Care Managers

At Care Design NY, our care managers are compassionate, experienced, and knowledgeable, many with long-standing relationships with the individuals and families they support.

26K+

Members Served

Our Care Design NY care managers are busy working on Life Plans for over 26,000 individuals, helping individuals and families meet all of their needs.

30

New York Counties
Our service area currently includes 30 counties in New York State, from Clinton County to Suffolk County on Long Island.

“My Care Manager treats me with respect, sees me as an individual, and doesn’t set limitations on me. Working with her makes me feel like my life has a purpose.”

- VERONICA

          CDNY MEMBER

Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.
Member Feedback

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design NY

Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942

Who to Contact?

Click here to view Accessibility Statement

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