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Emergency Contact

1-877-855-3673
  • Direct Support Professionals Appreciations
    June 2020

    Alzheimer’s & Brain Awareness Month

  • Direct Support Professionals Appreciations

    DSP Appreciation

    You are our heroes. Thank you! 

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  • Hiring
    We're Growing

    Join Our Team!

    If you are passionate about providing truly person-centered supports, please visit our careers section to view our current openings and apply online.

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  • Children hugging
    Individuals and families

    At The Center

    of all we do at Care Design NY

  • Individuals with special needs in a caring environment
    We will assist you,

    Advocate With You

    and for you, to help make informed choices in your life....
  • Focus on individuals holding hands
    Individuals and families

    At The Center

    of all we do at Care Design NY

Announcement

Coronavirus (COVID-19)

We are available and accessible to our members, their families, providers, and any interested parties during this COVID-19 public health emergency.  Our COVID-19 Resource Center will help you stay updated. Care management services and supports, along with all other company business, will be provided via phone/ tele- conferencing, email, and video conferencing during this period of time. Our care management staff is in frequent contact with members and you are encouraged to contact your Care Manager with questions. Here is contact information to help you navigate Care Design NY:

  • For general inquiries, our office phones will be live, so please contact 518-235-1888 during normal business hours from 8:30am – 5:00pm, Monday – Friday.  

  • After business hours during the week or on the weekends, for EMERGENCY SITUATIONS, please contact our emergency number at 1-877-855-3673.  

  • For intake questions and enrollment, please click here.

  • For information on care management services within a specific county, please consult the Regional Care Management map and the Regional Director contact by clicking here.

  • Providers, please click here.

  • Thank you Direct Support Professionals for your extraordinary service during COVID-19!  Please click here for our appreciation.

We are focused on our mission to assist individuals with I/DD to get the supports and services they need to live a quality life. While we may be physically distancing at this time, we are committed to staying connected!

COVID-19 Resources page
Search COVID-19 Emergency Resources

Our Mission

Our mission is to assist individuals with intellectual and/or developmental disabilities to get the supports and services they need to live a quality life.

We believe that all services available to families and individuals with developmental disabilities should be:

  • Person centered
  • Holistic individualized
  • Responsive to changing needs
  • Culturally sensitive and ethnically diverse
  • Provided right in your community
  • Based on individual choice

Our Commitment

Individuals and families are at the center of all we do at Care Design NY. We will assist you, and advocate with and for you, to ensure that you have information and resources to make informed choices in your life.

We will work in partnership with you to achieve the life you desire, ensuring that you have access to the support and services that are needed by providing Health Home Care Management. This newly designed service is a new way to coordinate care, combining developmental disability services and supports with health, wellness and behavioral health services.

Frequently Asked Questions

We invite you to visit our FAQ page to review questions discussed during the Focus Groups along with answers to assist you with information pertaining to managed care.

Visit our FAQ page

Current News

COVID-19 Resources

The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.

COVID-19 Resources page

DSP Appreciation

Thank you, DSPs, for your extraordinary service during the coronavirus (COVID-19) public health emergency!

Each and every day, you are on the front line providing essential and person-centered care to individuals with intellectual and/or developmental disabilities (I/DD)  -- assisting with daily living tasks and providing tremendous emotional comfort and encouragement during this period of social distancing and isolation. 

We deeply appreciate what you are doing to ensure members of Care Design NY have the supports and services they need to live a quality life. Thank you for your compassion, dedication and commitment!

DSP Appreciation page

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  • People sitting in auditorium during conference event

    Parent to Parent

    Webinars

    Need emotional support...someone to talk to when stress, frustration, and tensions are mounting? Better yet if that "someone" is another parent living the experience. Family members Parent to Parent offers a resource to support you!

    Register now

  • Family Sessions

    Join us and others at this upcoming family session focused on giving parents of children with disabilities the tips and tools needed to help prepare for their child’s upcoming Annual Review/CSE meeting.

    Learn more
  • Happy couple

    Requesting Services

    We're here to help
    Our intake coordinators provide valuable information for families of people with developmental disabilities, professionals wishing to make a referral for services, and persons with disabilities.
    Read more

Upcoming Webinars

Click to learn more about our upcoming webinars.

View more

Choosing Care Coordination

The role of OPWDD and Care Design NY in getting services

The New York State Office of People with Development Disabilities provides support services directly and throughout a network of not-for-profit agencies to people with intellectual and/or developmental disabilities. Care Coordination Organizations such as Care design NY help individuals and families coordinate and advocate for the services they need and want.

Map of New York State counties displaying regional Care Design NY zones

North Country

  • Clinton
  • Essex
  • Franklin
  • Fulton
  • Hamilton
  • St. Lawrence
  • Warren
  • Washington
Request Services

Capital Region

  • Albany
  • Columbia
  • Montgomery
  • Rennselaer
  • Sarataoga
  • Schoharie
  • Schenectady
Request Services

Upper Hudson Valley

  • Dutchess
  • Greene
  • Ulster
  • Sullivan
  • Orange
  • Putnam
Request Services

Lower Hudson Valley

  • Rockland
  • Westchester
Request Services

New York City Boroughs

  • Manhattan
  • Bronx
  • Brooklyn
  • Queens
  • Staten Island

Long Island

  • Nassau County
  • Suffolk County

  • North Country

    • Clinton
    • Essex
    • Franklin
    • Fulton
    • Hamilton
    • St. Lawrence
    • Warren
    • Washington
    Request Services

  • Capital Region

    • Albany
    • Columbia
    • Montgomery
    • Rennselaer
    • Sarataoga
    • Schoharie
    • Schenectady
    Request Services

  • Upper Hudson Valley

    • Dutchess
    • Greene
    • Ulster
    • Sullivan
    • Orange
    • Putnam
    Request Services

  • Lower Hudson Valley

    • Rockland
    • Westchester
    Request Services

  • New York City Boroughs

    • Manhattan
    • Bronx
    • Brooklyn
    • Queens
    • Staten Island

  • Long Island

    • Nassau County
    • Suffolk County
Care Coordination Organization (CCO) are newly-formed independent entities that coordinate services for individuals with intellectual and/or developmental disabilities. They are regulated by OPWDD to advocate for the needs of individuals.
Request Services

At Care Design NY

we believe and approach our work with the following driving forces:
  • Individuals and families are at the center of all we do
  • We work for individuals and families
  • We value what individuals and families say
  • We are responsive to the needs, requests, and life changes of individuals and families
  • We are focused on outcomes that meet individuals’ needs
  • We are strong advocates and protect each individuals’ rights
  • We maintain diverse culturally sensitive networks and constituent bases
  • You can expect our help and advocacy to access integrated services with the information you need to make informed choices in your life.

Care Design NY will support you to design a plan to incorporate the services and supports important to you. Our care management services will build upon the foundation created by service coordination to create and deliver a more comprehensive coordination of services and supports for individuals.

Care Design NY by the numbers

Care Design NY provides high-quality services to people with I/DD and their families, funded and overseen by the New York State Office for People with Developmental Disabilities's (OPWDD).

120+

Affiliated Agencies
Care Design NY is made up of over 120 partner agencies throughout New York State, which provide services for people with intellectual and/or developmental disabilities.

750+

Care Managers

At Care Design NY, our care managers are compassionate, experienced, and knowledgeable, many with long-standing relationships with the individuals and families they support.

26K+

Members Served

Our Care Design NY care managers are busy working on Life Plans for over 26,000 individuals, helping individuals and families meet all of their needs.

30

New York Counties
Our service area currently includes 30 counties in New York State, from Clinton County to Suffolk County on Long Island.

“My Care Manager treats me with respect, sees me as an individual, and doesn’t set limitations on me. Working with her makes me feel like my life has a purpose.”

- VERONICA

          CDNY MEMBER

Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.
Member Feedback

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design NY

Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942

Who to Contact?

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