Member & Family


Learn more about Care Management services, your healthcare, member and family news & advocacy, how members and families can get involved, and mroe!

Are you new to Care Design NY?  Join a Welcome to Care Management Webinar.  LEARN MORE!

IMPORTANT UPDATE: The Federal Public Health Emergency ended 
Thursday, May 11.
CLICK HERE to learn more.

Get Involved

Learn about Member & Family meetings and trainings, the Care Design NY Advisory Board, and how you can help to guide the development and operation of Care Design NY.

Healthcare Resources

Learn about the CCO/HH's role in Healthcare, public health related news and updates, preventive tips, and more.

Care Management Resources

Learn more about how Care Design NY Care Managers support members and families.

Disability Awareness Resources: Acceptance & Inclusion

Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?

Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.

Use the Member Feedback button above to email us.

Contact Care Design NY

Please use our office lines during 8:30 AM - 5:00 PM (ET).


Emergency After Hours: 1-877-855-3673

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidaysPlease only use emergency number for urgent matters that cannot wait until the next business day. 

Contact Compliance

Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices. 

Compliance Program

Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
Who to Contact
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