Care Management Resources

Learn more about what you can expect from your Care Manager, how to contact your Care Manager or their supervisor, and how Care Design NY Care Manager can support members and families.

Are you new to Care Design NY? Join a Welcome to Care Management Webinar. LEARN MORE!

Contact Care Management

If you have specific information or feedback you would like to bring to our attention, we want to hear from you. We suggest contacting your Regional Director via phone or email. In addition, you are always welcome to reach out to anyone on the Leadership Team with ideas or concerns.

Regional Care Management Directors

Leadership Team

Not sure who to contact?

When you are not sure who to talk to, or how to reach your Care Manager or a Supervisor, call our main number in Albany (518) 235-1888, during regular business hours.

The receptionist who answers our phone in Albany can help you figure out who you need to speak with, anywhere in our organization, and how to reach that person quickly.

Do you have Questions,
Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?

Member Feedback

Contact Care Design NY

Please use our office lines during 8:30 AM - 5:00 PM (ET).

518-235-1888

Emergency After Hours: 1-877-855-3673

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays. Please only use emergency number for urgent matters that cannot wait until the next business day.

Contact Compliance

Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.