Learn more about what you can expect from your Care Manager, how to contact your Care Manager or their supervisor, and how Care Design NY Care Manager can support members and families.
Are you new to Care Design NY? Join a Welcome to Care Management Webinar. LEARN MORE!
If you have specific information or feedback you would like to bring to our attention, we want to hear from you. We suggest contacting your Regional Director via phone or email. In addition, you are always welcome to reach out to anyone on the Leadership Team with ideas or concerns.
When you are not sure who to talk to, or how to reach your Care Manager or a Supervisor, call our main number in Albany (518) 235-1888, during regular business hours.
The receptionist who answers our phone in Albany can help you figure out who you need to speak with, anywhere in our organization, and how to reach that person quickly.
Please use our office lines during 8:30 AM - 5:00 PM (ET).
Emergency After Hours: 1-877-855-3673
The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays. Please only use emergency number for urgent matters that cannot wait until the next business day.
Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices.
8 Southwoods Blvd
Albany, NY 12211