Get Involved

Who knows how to support individuals with intellectual and/or developmental disabilities and their families better than you!

Care Design NY welcomes your guidance in the development and operation of our care coordination organization. We recognize that your advice is essential for us to provide the best service possible to our members; your knowledge, gained through experience, is key.


Join the Individual & Family Advisory Board in your region or simply attend a meeting to voice your opinion. 

Why our members join the advisory boards:

  • To help clearly outline the link to managed care
  • To work collaboratively with Care Design NY staff in setting goals and evaluating progress
  • To work on specific initiatives like staff development and the compilation of comprehensive resources to facilitate the work of Care Managers
  • To foster strong relationships between Care Managers and families
  • To increase knowledge and demystify all those acronyms
  • To help immigrant families with language and social barriers to access to services
  • To promote employment after high school

If you have interest in participating, please contact Danielle Wiltsie, Director of Individual, Family & Advocate Supports at This email address is being protected from spambots. You need JavaScript enabled to view it.

Not sure who to contact?

When you are not sure who to talk to, or how to reach your Care Manager or a Supervisor, call our main number in Albany (518) 235-1888, during regular business hours.

The receptionist who answers our phone in Albany can help you figure out who you need to speak with, anywhere in our organization, and how to reach that person quickly.

Speak Up

If you have specific information or feedback you would like to bring to our attention, we want to hear from you. We suggest contacting your Regional Director via phone or email. In addition, you are always welcome to reach out to anyone on the Leadership Team with ideas or concerns.

Use buttons below to contact:

Do you have Questions, Suggestions or Feedback?

Providing care management supports and services for Individuals and Families is at the center of everything we do at Care Design NY. Do you have questions, suggestions, or feedback to help us continue to provide you with the very best in care management supports and services?
Please contact Care Design NY Care Management Member support with any feedback, concerns or requests.
Use the Member Feedback button above to email us.

Contact Care Design NY

Please use our office lines during normal business hours.


Emergency After Hours: 1-877-855-3673

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidaysPlease only use emergency number for urgent matters that cannot wait until the next business day. 

Contact Compliance

Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices. 

Compliance Program

Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
Who to Contact
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