Members & Families

COVID-19 Resources

IMPORTANT UPDATES:

4.21.21: COVID-19 Trends Member Impact Data: click here.

Care Coordination Organizations/Health Homes (CCOs/HHs) are committed to the delivery of high-quality comprehensive care coordination. Care Design NY has developed a strong framework for escalating our involvement to support individuals and families during this COVID-19 pandemic and public health crisis.

We are working in collaboration with OPWDD providers, medical providers, mental health providers and community resources, to ensure all members receive needed supports, services and resources necessary to maintain health and well-being.

Risk level assessment and the support/service needed are an essential component of comprehensive care coordination. Your Care Manager will screen for risk factors and coordinate supports and services. We have created protocols and tools for our Care Managers to follow during this rapidly changing COVID-19 health crisis to ensure you are receiving the care and support you need.

We are also identifying those in the community who are the most vulnerable because they live alone and do not have natural supports, their care givers are elderly, they are homeless, there is a temporary disruption in supports, such as home aides, medical needs, such as oxygen, food deliveries, etc.

COVID-19 vaccine clinics specialized for Care Design NY members in collaboration with our community-based partners are underway! Please visit the COVID-19 vaccine webpage for information.

Current Providers, please visit our Already A Provider page.

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. with questions.

Summary Report on the Impact of COVID-19 on Individuals with I/DD

COVID-19 Trends Members Impact Data

COVID-19 NYS Vaccine Distribution Information

OPWDD stated that everyone who receives the COVID-19 vaccine will need to complete a consent form. You can find that form and other information concerning the COVID-19 vaccines on the OPWDD website, including plain language materials, a screening check list, the Pfizer-BioNtech and Moderna vaccine fact sheets.

The Federal Drug Administration (FDA) has posted information on the Johnson & Johnson vaccine to their website: Fact Sheet.

Click here to visit the OPWDD website to access this material.

Click here for the most current New York State vaccine distribution information.

Member & Family COVID-19 Update

We are committed to hosting frequent updates with members and their families via online meetings. Please consult this webpage for scheduled meetings and/or sign-up for email updates.

Online meeting: an opportunity for members and families to receive updates and ask questions.

Member & Family Update: Online Meeting
Thu, Sep 23rd, 2021, 11:00 am
Member & Family Update: Online Meeting
Thu, Oct 14th, 2021, 11:00 am

Member Feedback

How to Join a Teams Meeting

Past COVID-19 Meeting Recordings

Updated SNAP Standards

Sign up for COVID-19 Updates

COVID-19 SOS Information for Individuals & Families

In response to COVID-19, Care Design NY developed a centralized list of emergency resources for individuals, families and providers to assist individuals who have been impacted by the pandemic. The COVID-19 Emergency Resource Search Tool, known as COVID-19 SOS, offers an easy and efficient way to find needed resources such as food, housing and mental health supports for individuals during this uncertain time. Below are a list of questions and answers to better explain COVID-19 SOS. For questions about COVID-19 SOS, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it..

COVID-19 Emergency Resource Search

COVID-19 Frequently Asked Questions & Information Resources

The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.

Visit our Frequently Asked Questions (FAQs)

Resources

NYS DOH and OPWDD Guidance | Health Alerts

Sign-up for OPWDD News Alerts

5.17 OPWDD Revised Interim Visitation Guidance for Certified Residential Facilities

5.17 OPWDD Revised Interim Guidance Regarding Community Outings

5.17 OPWDD Updated Interim Guidance on Reopening of Day Services

5.17 OPWDD Revised Protocols for Direct Care Staff to Return to Work

5.17 OPWDD Revised Staffing Guidance for Management of COVID-19

5.14 DOH Health Advisory: Quarantine for Residents of Non-Healthcare Congregate Settings Exposed to COVID-19

To see all guidance previously released, please click here.

Care Coordination Organization/Health Home Communication

Accessing Community Habilitation & Respite on School Days

COVID-19 Resources:

Care Design NY Guidance: “K” Amendment

Q&A on COVID-19 and Down Syndrome

Medicaid Eligibility During COVID-19 Crisis

Center for Disease Control & Prevention

Getting Tested for COVID-19 Social Story

Georgia Tech COVID-19 Accessible Resources

COVID-19 Fact Sheets Page

Guidance for Extended Home Visits

Talking to Children About COVID-19: A Parent Resource

DIY Cloth Face Mask Instructions

Guidance for Wearing a Face Mask

How Do I Get Tested for COVID-19?

Pandemic Helpline Launches For People with I/DD

Post COVID-19 Reopening Guidance for Individuals and Families

The collective community of the I/DD care delivery system is working through an unprecedented COVID-19 public health emergency. As restrictions begin to lift, Care Design NY has worked with members and families to develop a guidance document to inform the New York State I/DD community on what is critical from their perspective in reopening services and programs.

There are three documents that you can access in the buttons below: a narrative and easy-to-read reopening documents with a checklist of considerations and questions to guide conversations with providers and/or Fiscal Intermediaries (FIs) as services begin to re-open.

Reopening Narrative Document

Easy Read Document

Return to I/DD Services Checklist

COVID-19 Safety Plan for Certified Day Program Reopening

SANYS Home Visit Guidance

SANYS Day Programs Guidance

SANYS Community Outings Guidance

Important Documents for Hospitalization

While we hope that you will not need the hospitalization documents, we want you to be prepared prior to seeking medical attention and ensure proper communication protocol is followed for a patient with IDD on his/her needs and wishes. Please use the buttons below to view/download: (1) a fillable disability form for you to complete and keep with your important papers should you have to go to the Emergency Room or hospital (2) the NYS Department of Health hospital guidance permitting a support person for a patient with I/DD to be at their bedside. (3 & 4) a script and other important important information that our friends at SANYS prepared.

COVID-19 Disability Form

DOH Hospitalization Guidance

Spanish | DOH Hospitalization Guidance

Spanish | Help with Hospitalization

Hospitalization Script/Important Information

Spanish | Hospitalization Script/Important Information

Help for going to the hospital summary

Spanish | Help for going to the hospital summary

Resources for Specific Regions

NYC Department of Education Announces New Program

The NYC Department of Education announces new program, Learning Bridges, that provides free child care options for children from 3-K through 8th grades on days when they are scheduled for remote learning. If you are interested, please complete this survey at: schools.nyc.gov/learningbridges.

The Learning Bridges programs will:

Be operated by community-based organizations and other partners
Provide opportunities for children to connect to their remote learning activities
Include time for art, recreation, and other age-appropriate activities
Follow the same rigorous health and safety precautions as schools

You can complete the survey even if you do not yet know your child’s school schedule. The survey is meant to assess interest; this is not a formal application. More information will be shared by the Department of Education (children in 3-K and pre-K) or the Department of Youth & Community Development (children in grades K-8) about a potential placement in the coming weeks. Programs will become available on a rolling basis beginning at the start of school.

You can also call 311 for support in completing the survey. Thank you for your interest, and we look forward to sharing more information with you soon.

Educational Advocacy and Programs

NYC Health 2021 Health Advisory #2

NYC Health Congregate Settings Guidance

NYC Health PMIS Pediatric Symptoms

NYC Health Testing FAQ

Brooklyn

The Campaign Against Hunger

2010 Fulton Street, Brooklyn, NY 11233

Open: Mon and Th 10-3pm

Tue, Wed and Fri 10-6pm

Families can also order online for free delivery depending on the distance, for this, they have to call at 718-773-3551 and speak with the operator to request a shopper ID #.

The New York Times: Parents & schools are struggling to care for kids with special needs

Coronavirus has meant rethinking education as we know it, and it’s OK to take it slow.

View full article

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day.

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location