Members & Families

COVID-19 & Flu Resources

Care Coordination Organizations/Health Homes (CCOs/HHs) are committed to the delivery of high-quality comprehensive care coordination.  Care Design NY has developed a strong framework for escalating our involvement to support individuals and families during this COVID-19 pandemic and public health crisis.  We are working in collaboration with OPWDD providers, medical providers, mental health providers and community resources, to ensure all members receive needed supports, services and resources necessary to maintain health and well-being. 

Risk level assessment and the support/service needed are an essential component of comprehensive care coordination. Your Care Manager will screen for risk factors and coordinate supports and services. We have created protocols and tools for our Care Managers to follow during this rapidly changing COVID-19 health crisis to ensure you are receiving the care and support you need.  

We are also identifying those in the community who are the most vulnerable because they live alone and do not have natural supports, their care givers are elderly, they are homeless, there is a temporary disruption in supports, such as home aides, medical needs, such as oxygen, food deliveries, etc. 


Important Covid-19 & Flu Updates and Announcements

9.15.21 New York State Announces Universal Mask Requirements

On 9.15.21 Governor Hochul announced new masking requirements for congregate programs and facilities licensed, registered, operated, certified, or approved by OMH, OASS, OPWDD, OCFS, and OTDA.  This includes but is not limited to certified residential and day programs, inpatient and outpatient mental health facilities, substance abuse programs, juvenile detention programs, juvenile residential facilities, congregate foster care programs, runaway and homeless youth, domestic violence and other shelter programs. These requirements apply to anyone medically able to tolerate wearing a mask, regardless of vaccination status.  Click here for Frequently Asked Questions regarding mandatory face coverings in OPWDD certified services and facilities.

COVID-19 NYS Vaccine Distribution Information

OPWDD stated that everyone who receives the COVID-19 vaccine will need to complete a consent form.  You can find that form and other information concerning the COVID-19 vaccines on the OPWDD website, including plain language materials, a screening check list, the Pfizer-BioNtech and Moderna vaccine fact sheets.  

The Federal Drug Administration (FDA) has posted information on the Johnson & Johnson vaccine to their website: Fact Sheet.

Click here to visit the OPWDD website to access this material. 

Click here for the most current New York State vaccine distribution information.

OPWDD's Emergency Regulation 14 NYCRR Section 633.26

OPWDD's Emergency Regulation 14 NYCRR Section 633.26 requiring all agencies providing services or operating facilities that are certified or operated by OPWDD to require all staff, volunteers, contractors, vendors, visitors, and individuals receiving services to wear appropriate face coverings consistent with any directives issued by OPWDD and consistent with guidance from the Centers for Disease Control and Prevention (CDC), to slow the spread of COVID-19 and to protect the individuals served by OPWDD and OPWDD providers and the staff that support them.  Click here for Frequently Asked Questions on Mandatory Face Coverings in OPWDD Certified Services and Facilities.

Virtual Member & Family

COVID-19 Update Sessions

We are committed to hosting frequent updates with members and their families via online meetings. Please consult this webpage for scheduled meetings and/or sign-up for email updates.

Online meeting: an opportunity for members and families to receive updates and ask questions.

Sign up for COVID-19 Updates

COVID-19 SOS Information for Individuals & Families

In response to COVID-19, Care Design NY developed a centralized list of emergency resources for individuals, families and providers to assist individuals who have been impacted by the pandemic. The COVID-19 Emergency Resource Search Tool, known as COVID-19 SOS, offers an easy and efficient way to find needed resources such as food, housing and mental health supports for individuals during this uncertain time. Below are a list of questions and answers to better explain COVID-19 SOS. For questions about COVID-19 SOS, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it..

COVID-19 Frequently Asked Questions & Information Resources

The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.

Post COVID-19 Reopening Guidance for Individuals and Families

The collective community of the I/DD care delivery system is working through an unprecedented COVID-19 public health emergency. As restrictions begin to lift, Care Design NY has worked with members and families to develop a guidance document to inform the New York State I/DD community on what is critical from their perspective in reopening services and programs.

There are three documents that you can access in the buttons below: a narrative and easy-to-read reopening documents with a checklist of considerations and questions to guide conversations with providers and/or Fiscal Intermediaries (FIs) as services begin to re-open.

Important Documents for Hospitalization

While we hope that you will not need the hospitalization documents, we want you to be prepared prior to seeking medical attention and ensure proper communication protocol is followed for a patient with IDD on his/her needs and wishes. Please use the buttons below to view/download: (1) a fillable disability form for you to complete and keep with your important papers should you have to go to the Emergency Room or hospital (2) the NYS Department of Health hospital guidance permitting a support person for a patient with I/DD to be at their bedside. (3 & 4) a script and other important important information that our friends at SANYS prepared.

Resources for Specific Regions

NYC: Learning Bridges Program

The Learning Bridges program provides free child care options for children from 3-K through 8th grades on days when they are scheduled for remote learning. 

The Learning Bridges programs will:

  • Be operated by community-based organizations and other partners
  • Provide opportunities for children to connect to their remote learning activities
  • Include time for art, recreation, and other age-appropriate activities
  • Follow the same rigorous health and safety precautions as schools

You can complete the online application and call 311 if you need assistance.


The Campaign Against Hunger

2010 Fulton Street, Brooklyn, NY 11233

Open: Mon and Th 10-3pm 

Tue, Wed and Fri 10-6pm

Families can also order online for free delivery depending on the distance, for this, they have to call at 718-773-3551 and speak with the operator to request a shopper ID #.

The New York Times: Parents & schools are struggling to care for kids with special needs

Coronavirus has meant rethinking education as we know it, and it’s OK to take it slow.

Emergency After Hours On-Call


Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline


This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
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Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

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