Member & Families

COVID-19 Resources

The COVID-19 public health crisis is rapidly changing.  This information represents the most up to date information we had at the time of publishing.  We will update as new information becomes available.

Care Coordination Organizations/Health Homes (CCOs/HHs) are committed to the delivery of high-quality comprehensive care coordination. During this time of the COVID-19 public health emergency, we are working in collaboration with OPWDD providers, medical providers, mental health providers and community resources, to ensure all members receive needed supports, services and resources necessary to maintain health and well-being. Care managers are the first frontline contact. They have iPhones and are reachable and highly responsive. CMs will also reach out to supervisors and healthcare management team for assistance.

Risk level assessment and the support/service needed will be an essential component of comprehensive care coordination during this time. Your Care Manager will initiate contact with you and family members, including those in Basic level service, for the purposes of screening for risk factors and coordinating supports and services. We have created protocols and tools for our Care Managers to follow during this rapidly changing COVID-19 health crisis to ensure you are receiving the care and support you need.  We are also identifying those in the community who are the most vulnerable because they live alone and do not have natural supports, their care givers are elderly, they are homeless, there is a temporary disruption in supports, such as home aides, medical needs, such as oxygen, food deliveries, etc. 

Care Design NY has developed a strong framework for escalating our involvement to support individuals and families during this COVID-19 pandemic and public health crisis.

Providers, please click here.

Please see the Frequently Asked Questions (FAQs) below and if you have a question that you do not see on this list, please let us know.

Member & Family COVID-19 Update

We are committed to hosting frequent updates with members and their families via online meetings. Please consult this webpage for scheduled meetings and/or sign-up for email updates.

Online meeting: an opportunity for members and families to receive updates and ask questions.

Sign-up for COVID-19 Updates

COVID-19 SOS Information for Individuals & Families

In response to COVID-19, Care Design NY developed a centralized list of emergency resources for individuals, families and providers to assist individuals who have been impacted by the pandemic. The COVID-19 Emergency Resource Search Tool, known as COVID-19 SOS, offers an easy and efficient way to find needed resources such as food, housing and mental health supports for individuals during this uncertain time. Below are a list of questions and answers to better explain COVID-19 SOS. For questions about COVID-19 SOS, please contact: This email address is being protected from spambots. You need JavaScript enabled to view it..

COVID-19 Frequently Asked Questions & Information Resources

The COVID-19 public health crisis is rapidly changing. This information represents the most up to date information we had at the time of publishing. We will update as new information becomes available.

Post COVID-19 Service Provisions Guidance

The collective community of the I/DD care delivery system is working through an unprecedented COVID-19 public health emergency. As restrictions begin to lift and New York State reopens, service providers, Fiscal Intermediaries (FIs), Care Coordination Organizations/Health Homes (CCOs/HHs), and individuals and families must begin planning a safe reopening of the OPWDD service delivery system.

A key component to the reopening plan requires answering this question: "How do we take the best practices in service delivery that we are learning as a result of this public health emergency and incorporate those practices into models that will best meet people's needs in the 'new normal' post COVID-19"?

Areas of focus in this person-centered guidance document include infection control and prevention, training for the service delivery workforce, individuals, and families, transportation, personal protective equipment (PPE), community engagement, site based day services, testing/contact tracing, and financial continuity planning.

Note: a more specific document highlighting feedback from individuals and families is in progress and will be added to this web page in the near future.  Please subscribe to our news alerts if you would like to be notified when this document is available.

Important Documents for Hospitalization

While we hope that you will not need the hospitalization documents, we want you to be prepared prior to seeking medical attention and ensure proper communication protocol is followed for a patient with IDD on his/her needs and wishes. Please click below on the four buttons to view/download: (1) a fillable disability form for you to complete and keep with your important papers should you have to go to the Emergency Room or hospital (2) the NYS Department of Health hospital guidance permitting a support person for a patient with I/DD to be at their bedside. (3 & 4) a script and other important important information that our friends at SANYS prepared.

Resources for Specific Regions


The Campaign Against Hunger

2010 Fulton Street, Brooklyn, NY 11233

Open: Mon and Th 10-3pm 

Tue, Wed and Fri 10-6pm

Families can also order online for free delivery depending on the distance, for this, they have to call at 718-773-3551 and speak with the operator to request a shopper ID #.

The New York Times: Parents And Schools Are Struggling to Care For Kids With Special Needs

Coronavirus has meant rethinking education as we know it, and it’s OK to take it slow.

Emergency After Hours On-Call


Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline


This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design NY

Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
  • Compliance Hotline
    For Concerns or Compliance Issues

Who to Contact?

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