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In order to minimize any potential health risks to the individuals and families we support and to our workforce, as the Coronavirus (COVID-19) health crisis continues to evolve, all Care Design NY staff will work remotely effective Friday, March 13, 2020 through at least, Friday, April 3, 2020 during which time office locations will not be accessible to the public. This proactive decision by Care Design NY is in accordance with the Centers for Disease Control and Prevention’s (CDC) guidance that the community spread of the illness can be minimized by limiting social contact. 

We will be available and accessible to our members, their families, providers, and any interested parties. Care management services and supports, along with all other company business, will only be provided via phone/tele- conferencing, email, and video conferencing during this period of time. We have asked our care management staff to reach out to our members more often during this public health event. 



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Provider materials, forms & other
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Upcoming Events

Upcoming provider events & webinars.

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Provider Policy

Life Plan Resolution Process for Provider Concerns
Effective Date 10/30/2019

Need Help, Questions, Comments?

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Contact Care Design NY Provider Relations team with any feedback, concerns or requests.

Emergency After Hours On-Call


Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline


This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888
Contact Us
Care Design NY
Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. View regional coverage areas.

Primary Numbers
  • Main Corporate Office
    General Inquiries
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
  • Compliance Hotline
    For Concerns or Compliance Issues
Who to Contact
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