COVID-19 Resources: Information & Updates

The COVID-19 public health crisis is rapidly changing.  This information represents the most up to date information we had at the time of publishing.  We will update as new information becomes available.

Care Coordination Organizations/Health Homes (CCOs/HHs) are committed to the delivery of high-quality comprehensive care coordination. During this time of the COVID-19 public health emergency, we are working in collaboration with you, the Care Design NY Provider Network, to ensure all members receive needed supports, services and resources necessary to maintain health and well-being, as well as to ensure providers have access to valuable resources and information.

In many areas across NY State, individuals most impacted by the COVID-19 epidemic require necessary access to services, resources or providers critical to their health and well being. The Provider Relations team at Care Design NY developed the COVID-19 Search of Service ("SOS") tool for Care Design NY Care Managers containing information around resources that can push-in or support Care Design NY members and families during this critical and unprecedented time.

Are you looking for COVID-19 Emergency Resources?

Is your organization offering specialized resources in response to the COVID-19 pandemic? Or, do you know of any resources that are available?


CCO COVID-19 Response Protocol

Pursuant to the DOH COVID-19 Guidance for Health Homes distributed 3/14/20, the 7 CCOs have collectively agreed to implement a CCO COVID-19 Response Protocol, which was implemented March 17, 2020. Included in the links, please find two documents, that have been shared with DOH and OPWDD, associated with this Protocol: 

Post COVID-19 Reopening Guidance for Providers

The collective community of the I/DD care delivery system is working through an unprecedented COVID-19 public health emergency. As restrictions begin to lift and New York State reopens, service providers, Fiscal Intermediaries (FIs), Care Coordination Organizations/Health Homes (CCOs/HHs), and individuals and families must begin planning a safe reopening of the OPWDD service delivery system.  We prepared the guidance document below as our perspective on what is critical in the OPWDD service delivery system.  Areas of focus in this person-centered guidance document overview includes infection control and prevention, training for the service delivery workforce, individuals, and families, transportation, personal protective equipment (PPE), community engagement, site based day services, testing/contact tracing, and financial continuity planning.

COVID-19 Resources

Federal News | Waiver of Telehealth Restrictions

The President announced a waiver of Medicare telehealth restrictions, waiver of HIPAA telehealth security requirements for telehealth security and authorized states to waive Medicaid telehealth restrictions. The CMS Medicaid Disaster Response Tool Kit, which provides direction to states, can be found on medicaid.gov.

Do you want to receive communication from Provider Relations at Care Design NY?

In light of the COVID-19 Pandemic, the provider relations department will be distributing a weekly newsletter to Care Design NY Network Providers with important information regarding the individuals and families we mutually support, service information and changes, and any other resources we feel will be valuable for our Provider Network. The Newsletters will be emailed weekly and also archived here on the Provider COVID-19 page for your continued reference. 

Don't miss up-to-date news, critical COVID-19 announcements and invitations to important provider meetings and information sessions during this challenging time.

Contact Care Design NY

Please use our office lines during normal business hours.


Emergency After Hours: 1-877-855-3673

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days, weekends, and Care Design NY holidaysPlease only use emergency number for urgent matters that cannot wait until the next business day. 

Contact Compliance

Visit the Compliance Program page for information about the Care Design NY Compliance Program and for contact information to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices. 

Compliance Program

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