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COVID-19 Resources: Information & Updates

The COVID-19 public health crisis is rapidly changing.  This information represents the most up to date information we had at the time of publishing.  We will update as new information becomes available.

Care Coordination Organizations/Health Homes (CCOs/HHs) are committed to the delivery of high-quality comprehensive care coordination. During this time of the COVID-19 public health emergency, we are working in collaboration with you, the Care Design NY Provider Network, to ensure all members receive needed supports, services and resources necessary to maintain health and well-being, as well as to ensure providers have access to valuable resources and information.

In many areas across NY State, individuals most impacted by the COVID-19 epidemic require necessary access to services, resources or providers critical to their health and well being. The Provider Relations team at Care Design NY developed the COVID-19 Search of Service ("SOS") tool for Care Design NY Care Managers containing information around resources that can push-in or support Care Design NY members and families during this critical and unprecedented time.

Are you looking for COVID-19 Emergency Resources?

Is your organization offering specialized resources in response to the COVID-19 pandemic? Or, do you know of any resources that are available?

Announcements

CCO COVID-19 Response Protocol

Pursuant to the DOH COVID-19 Guidance for Health Homes distributed 3/14/20, the 7 CCOs have collectively agreed to implement a CCO COVID-19 Response Protocol, which was implemented March 17, 2020. Included in the links, please find two documents, that have been shared with DOH and OPWDD, associated with this Protocol: 

Post COVID-19 Service Provisions Guidance

The collective community of the I/DD care delivery system is working through an unprecedented COVID-19 public health emergency. As restrictions begin to lift and New York State reopens, service providers, Fiscal Intermediaries (FIs), Care Coordination Organizations/Health Homes (CCOs/HHs), and individuals and families must begin planning a safe reopening of the OPWDD service delivery system.

A key component to the reopening plan requires answering this question: "How do we take the best practices in service delivery that we are learning as a result of this public health emergency and incorporate those practices into models that will best meet people's needs in the 'new normal' post COVID-19"?

Areas of focus in this person-centered guidance document include infection control and prevention, training for the service delivery workforce, individuals, and families, transportation, personal protective equipment (PPE), community engagement, site based day services, testing/contact tracing, and financial continuity planning.


COVID-19 Resources

Federal News | Waiver of Telehealth Restrictions

The President announced a waiver of Medicare telehealth restrictions, waiver of HIPAA telehealth security requirements for telehealth security and authorized states to waive Medicaid telehealth restrictions. The CMS Medicaid Disaster Response Tool Kit, which provides direction to states, can be found on medicaid.gov.

Do you want to receive communication from Provider Relations at Care Design NY?

In light of the COVID-19 Pandemic, the provider relations department will be distributing a weekly newsletter to Care Design NY Network Providers with important information regarding the individuals and families we mutually support, service information and changes, and any other resources we feel will be valuable for our Provider Network. The Newsletters will be emailed weekly and also archived here on the Provider COVID-19 page for your continued reference. 

Don't miss up-to-date news, critical COVID-19 announcements and invitations to important provider meetings and information sessions during this challenging time.

Emergency After Hours On-Call

1-877-855-3673

Please only use number for urgent matters that cannot wait until the next business day. 

The emergency after hours number will only be in operation after 5:00pm to 8:30am on business days and 24 hours per day on weekends and Care Design NY holidays.

Please use our office lines during normal business hours.

Compliance Hotline

1-877-382-2942

This number is to be used by anyone to report a suspected violation of the code of conduct, compliance guidelines, operational policies, a law or regulation, or other concern to the compliance offices

Corporate Office Location
  • 8 Southwoods Blvd, Suite 110
    Albany, NY 12211
  • (518) 235-1888

Contact Us

Care Design NY

Corporate Office

8 Southwoods Blvd
Suite 110
Albany, NY 12211

Care Design NY provides care coordination throughout New York State, New York City and Long Island. Click here to view regional coverage areas.

Primary Numbers

  • Main Corporate Office
    General Inquiries
    518-235-1888
  • After Hour Emergencies
    (5:00pm - 8:30am & Weekends)
    1-877-855-3673
  • Compliance Hotline
    For Concerns or Compliance Issues
    1-877-382-2942

Who to Contact?

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