Member and Family Webinar Resources
Member Webinar Resources
May 28, 2025 In The Know Education Series: Self-Care Isn't Selfish!
This In The Know session explores the importance of self-care—especially for those who support and care for others. You will also be guided through the Emotional Wellness Toolkit from the National Institutes of Health, with practical tools to support emotional well-being in daily life. Watch the full session to learn how small, mindful steps can make a big difference.
PRESENTED BY: Karleen M. Haines, MPS (Chief of Advocacy & Member Engagement)
April 9, 2025 In The Know Education Series: The Importance of Financial Wellness
In this virtual session, we chat about how self-advocates and others can stay on top of their finances all year long. Our guest speaker shares practical budgeting tips—like how to plan ahead, save for the future, or even set aside money for a well-deserved vacation. We also cover helpful tax advice and ways to protect your financial privacy.
PRESENTED BY: Jamie Junior, Executive Director of EmpowerYOU Financial Solutions, Certified Financial Coach and Self-advocate
March 19, 2025 In The Know Education Series: Tips to Stay Safe: Personal Privacy on the Internet
Learn about simple ways to protect your personal privacy when using the internet or talking on the phone.
PRESENTED BY: Jessica Campbell, Self-Advocate and Michelle Rudoff, Self-Advocate
February 19, 2025 In The Know Education Series: Winter Wellness
Learn all about the ways you can be proactive and practice self-care during this cold season!
PRESENTED BY: Stephanie Hodelin, MSW, MCLC, Guardianship/Advocate with AHRC Nassau
October 21, 2024 In The Know Education Series: Travel Training 101
In this webinar, you will hear an in-depth overview of a structured travel training program tailored for individuals with intellectual and/or developmental disabilities ages 14 and up. Our guest speaker will guide attendees through the essential stages of training, focusing on how to develop critical skills for independent travel.
You’ll also learn about the comprehensive services YAI offers to empower individuals in navigating New York City and beyond with confidence. Whether you’re a parent, caregiver, or advocate, this session is a valuable opportunity to gain insights and tools to support independent travel for people with IDD.
PRESENTED BY: Stephanie Rozanski from YAI
October 16, 2024 In The Know Education Series: Staying Healthy This Fall
In this webinar, you will hear from nurses and leaders on our Healthcare Management team about how to stay healthy during the upcoming fall season. Topics will include the prevention of colds, COVID, RSV, and flu; vaccines, mask-wearing, and maintaining a safe environment. Along with treatment and updated news from sources such as the CDC.
PRESENTED BY: Brittany Miske, Vice President of Healthcare Management and Clinical Support; Carrie Delong, Director of Health Care Management
September 26, 2024 Member & Family Update: Online Meeting
In this webinar, we dive into the ins and outs of the Coordinated Assessment System (CAS) and OPWDD Assessments, ensuring members are up to speed with all the latest updates. Plus, our HealthCare Management Team shares crucial tips to keep you and your loved ones healthy this fall—covering everything from colds to COVID, RSV, and flu.
PRESENTED BY: CDNY Care Management Team
September 18, 2024 In The Know Education Series: Voting 101 — Exercise Your Right!
In this webinar, we've gathered self-advocate guest speakers who share basic information on why it's important to vote, how to register, how to vote with an early ballot, and what to expect on Election Day.
"We believe that every person should be supported to register to vote and exercise their rights as a Citizen if they choose to do so. It is important for people to be educated and exposed to this right and what this right means. When people are registered to vote they have the option to choose the candidate that supports their individual beliefs and causes."
PRESENTED BY: Danielle Mazza, AVP of Care Management for Upstate NY; Self-Advocates from the IDD Community
I/DD SUD Training Videos
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Disability Employment Success Stories

Celebrating Disability Employment
Care Design NY members share their stories describing the diverse experiences of people with disabilities and the employers that are benefiting from the dedication these talented individuals bring to their professional roles.
Julia's Employment Story
Meet Julia! Julia has her own baking business and donates a portion of her proceeds to charity.
Care Design NY member Julia became interested in baking at a young age and now has her own baking business, Hello Julia! According to her Care Manager, "Julia's cookies are amazing and she makes all kinds, especially gluten-free, vegan cookies."
VISIT JULIA'S WEBSITE to learn more about Julia's story and business, her desire to "bake us happy," and how she continues to give back to the community.

Chun's Employment Story
Meet Chun! Chun has been employed for 20 years and loves that her job gives her a sense of independence.
Care Design NY member Chun began working at Phoenix Rehabilitation and Nursing Center (formerly known as Greenpoint Nursing Home) 20 years ago. Chun started employment through the Lifespire Community Based Employment Program at the nursing home. While there, Chun became so proficient at her job that she was offered a full-time position in 2016. She currently works in the dietary office where she performs administrative duties including answering phones and filling out menu cards for the patients.
Chun continues to make tremendous strides professionally and has worked through various challenges related to anxiety and communication, with support from her Care Design NY Care Manager, Debra, and her job coach. Debra is Chun's conduit for communication between her advocates, job coach, and supervisors, to ensure that she receives the support she needs to foster independence and to be successful in the workplace. Having a circle of support has made a difference for Chun and has helped her to maintain successful and meaningful employment. She regularly receives praise from her supervisors for doing a good job and loves that her employment has given her a sense of independence. Chun's motto is to always do the best that you can.

Vivian's Employment Story
Meet Vivian, a Care Design NY member. Here's what she has to say about her employment success.
"I love working at Target as a Cashier. For 17 years, I’ve enjoyed interacting with the Target customers. It gives me a sense of purpose and I’m proud to have been with them for this long. My philosophy is that every person with a disability should be able to work for any company they want to work for! It’s also important that I earn money to support my cats. They depend upon me and having a paycheck allows me to pay my bills. My advice in looking for employment is, it should be something you want to do and interests you."

Robert's Employment Story
Meet Robert! Robert’s employment success story is rooted in sheer determination and hard work! He has risen above difficult circumstances and disabilities to achieve a new home, a new job, and a life to live that he is very proud to call his own.
Robert joined the paid workforce ranks this year thanks to the hard work in the past 5 years to improve himself in every way. His self-improvement path included day habilitation and volunteering to develop skills and experience working for and with other people. This all happened while he and his mother were often without resources including being homeless.
It was at this low point that Robert asked for assistance through OPWDD to secure residential habilitation to keep him safe. He took this courageous step forward without a parent or guardian by his side. For 5 years, he has maintained this supportive housing through Wildwood Programs which helped to increase his self-confidence. It was the stability of a home and people surrounding him with encouragement, that propelled him to the next phase of learning new skills and becoming more independent and self-sufficient.
Through the Wildwood pre-Vocational Program, he has advanced to the SEMP program where he was recently hired by Burlington Coat Factory. Robert loves his job and feels very confident that this new opportunity will provide him with career growth. His goal in sharing his journey and employment success story is to inspire others who may feel that life is just too hard and advancement not obtainable. His inspiring words are,
“no matter what challenges you face in life, you can succeed if you just believe in yourself.”

Bob's Employment Story
Meet Bob! Bob has been employed for over 27 years as a groundskeeper for Samaritan Hospital.
Bob began his career at the hospital as a volunteer at the age of 14. He has performed every grounds-keeping responsibility for the hospital providing opportunities over the years to learn and do more. Today, Bob drives all the hospital’s major machinery used to maintain the grounds and landscape.
His stellar work has been noticed by everyone and in December 2019, he achieved “Employee of the Month” with a featured story on his award in the Samaritan Hospital newsletter. This also gave him an n assigned parking spot for the month! In a recent visit with the hospital’s cardiologist, he told Bob that he and all of the employees feel he is one of the hardest working people at Samaritan and an inspiration to all.

Vincent's Employment Story
Meet Vincent! Vincent's father, Bin Feng, shares how the pandemic effected Vincent and how important it was to him to resume his employment at the Hudson River Services, a company owned by AHRC and contracted by the FDNY EMS Academy.
My son, Vincent, had a crisis last year. Thanks to a good team, including the Care Design NY Care Management team, Vincent was able to resume his employment at the Hudson River Services, a company owned by AHRC. They were contracted to provide janitorial services to the FDNY EMS Academy and Vincent loved going to work and being on that campus. He was very disappointed to have to stop working for almost three months when the pandemic struck and voluntarily quarantined in our home, like millions of other Americans.
Vincent’s work ethic is extraordinary, and he kept asking us when he could go back to work. After almost three months, we felt that Vincent could go back to work even though New York City was not fully reopened. We were confident that his employer was taking all the extra precautions to keep employees safe.
Before heading back into the field, Vincent had to overcome some of his sensory issues, like wearing a mask and gloves for long periods of time and modifying his once rigid schedule to adjust to new procedures in the workplace. He was fully aware of the danger of the pandemic but was willing to make any necessary adjustments to get back to his job. A big challenge he faced in returning to employment was wearing a mask and gloves throughout his shift. The essential Personal Protective Equipment (PPE) makes him very uncomfortable due to his sensory issues. But Vincent took the safety requirements very seriously and practiced wearing a mask and gloves at home for one week prior to returning to work. Each day he increased his practice time of wearing the PPE from a half hour to up to five hours, just like he would do during his work shift. He also needed to change his routines, like not taking the bus, skipping dinner while at work, drinking bottled water instead of tap water, and so on. Thankfully, Vincent was able to overcome difficulties that some people on the autism spectrum often encounter - sensory sensitivity and rigid routines. His motivation to be back doing what he loved empowered him to conquer these obstacles!
On his first day back to work, we came upon a ceremony for a recently retired 30-year FDNY employee, who had been there for over thirty years! I asked Vincent if he wanted to take a picture in front of the firetruck parked in front of the ceremony and of course he was glad to do so. I think we both hoped that one day we could be back in the same place together celebrating his retirement after 30 years of service at a career he loves. That would be a dream come true for both of us!
Since he began working, I can see Vincent’s confidence grow leaps and bounds. I believe he has realized that one day he could support himself, have a meaningful career and live on his own. He started by working 15 hours per week, but one month later, his manager gave him more hours because they saw his desire to learn. Now, he goes to work every day with a smile on his face. I am so proud of my son and how far he has come.
For Vincent and our family, this pandemic does impact our lives in many ways, but it could not stop us from pursuing our dreams. Vincent may not be able to verbally give career advice for fellow young men and women on the spectrum, but his actions and persistence speak out for him. If you can protect yourself, we all can overcome this pandemic together. However different the world may look right now, Vincent's actions tell us to not let the pandemic stop you from doing what you love and from following your dreams!
Please share these real life stories of workers with disabilities, and we’d love to hear your story!
Watch a beautiful music video, “The Hiring Chain” performed by Sting on Downs Awareness Day and for National Disability Awareness.
Read NYS Governor's Proclamation for Disability Employment Awareness Month

DD Provider FAQ

DD Provider
Frequently Asked Questions
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What should I do if a Care Manager is not responsive to my requests?
Please allow Care Managers reasonable time to respond to requests. For routine, non-urgent issues, expectations are that you should receive a response within 2 business days. If you do not receive a response within the expected time frame, please use the Care Management chain of command. All Care Managers have their supervisor’s name and contact information listed in their email signature for ease of knowing who to contact.
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I do not know who a person’s Care Manager is, how can I figure this out?
You can call Care Design NY’s main number at 518-235-1888 and press 0 for assistance or contact
This email address is being protected from spambots. You need JavaScript enabled to view it. . -
How does my organization know when a person we support changes Care Managers?
CDNY has a warm handoff process which includes the new Care Manager reaching out to providers to introduce themselves and connect with the team supporting the person supported. If you are unsure if a Care Manager change has occurred, please contact CDNY’s main number and press 0 for assistance in identifying the current Care Manager.
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AM I ABLE TO REACH CARE MANAGEMENT FOR SUPPORT AFTER TYPICAL BUSINESS HOURS?
Care Design NY has an emergency after-hours on-call system for supporting urgent situations that cannot wait until the next business day. The emergency after-hours number is 1-877-855-3673. -
HOW DO I CONTACT CARE DESIGN’S REGIONAL LEADERSHIP TEAM?
If you have issues needing escalation or attention at this level, the leadership team contact information for your region can be found at Care Management Leadership - Care Design NY
Alternatively, you can contact CDNY’s main number at 518-235-1888 and dial 0 for assistance or contact
This email address is being protected from spambots. You need JavaScript enabled to view it. . -
HOW OFTEN SHOULD A CARE MANAGER BE IN CONTACT WITH A PERSON I SUPPORT?
At a minimum, every individual should meet in person (in the same physical space) with their Care Manager twice per year. Additional contact may take place via video and/or phone depending on several factors related to the needs of the person. -
IT HAS BEEN 60 DAYS SINCE A LIFE PLAN MEETING AND I HAVE NOT RECEIVED THE FINALIZED PLAN, WHAT SHOULD I DO?
The Life Plan is required to be finalized/published within 45 days of the LP meeting and subsequently distributed after that. No mandated time frame exists from OPWDD for distribution. If more than a week has elapsed past the 45-day time frame, please engage the supervisory chain as referenced in question 1. Please note that initial Life Plans for members new to the OPWDD system allow for additional time, but must be finalized/published within 90 days of CCO enrollment. -
I AM IN NEED OF THE MOST RECENT LCED FOR A MEMBER, WHAT IS THE BEST WAY TO OBTAIN THIS?
All current LCEDs should be uploaded to the Supporting Documents section in CHOICES. Please check CHOICES before reaching out to the Care Manager to request a copy of the LCED. -
WHY DO I NEED TO SHARE PREVENTATIVE HEALTH AND APPOINTMENT INFORMATION WITH CARE MANAGERS?
CCO Care Managers are responsible for comprehensive person-centered planning, including coordinating services and support for individuals they support. Knowing what preventive healthcare a person has received is a critical component of understanding supports that may be needed. -
HOW DO I CONTACT CARE DESIGN’S PROVIDER RELATIONS DEPARTMENT?
For assistance with any provider-related questions or concerns, please complete the Provider Relations Help form on our website linked here. Once the form has been submitted, a Provider Relations team member will get back to you shortly. Please include as much detail on the ticket submission request as possible so our team can provide you with the most timely and thorough feedback.
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MY ORGANIZATION HAS PROGRAM VACANCIES AND OTHER OPPORTUNITIES WE’D LIKE CARE MANAGERS TO BE AWARE OF. HOW CAN WE SHARE THIS INFORMATION?
Care Design’s Provider Relations team is happy to share any program opportunities, workshops, or other relevant information with our Care Management teams. Please reach out to Provider Relations using this link to share any information you feel will be beneficial for Care Managers and CDNY members. The Provider Relations team can also discuss any further information-sharing opportunities with your organization as needed.
Plain Language
Plain Language: What You Need to Know About Incidents at Care Design NY
[receiver]
Most incidents reported by CDNY are called "625 Events/Situations." These include incidents that occur outside of provider agencies, such as:
- At an individual's private home
- In the community when the individual is alone or with family/friends
- Involving staff from agencies other than OPWDD
- Involving family, friends, employers, or co-workers
- Neglect in a private home (excluding family care homes)
- Police involvement or a crime
- Injuries requiring more than basic first aid
- Death of an individual in a community setting (non-residential)
When an event/situation occurs, the care manager must ensure immediate protections are put in place, such as:
- Referring to Adult/Child Protective Services
- Involving counseling services, law enforcement, schools, or family members • Assessing and monitoring the individual
- Educating the individual about choices/options
- Interviewing those involved
- Reviewing documents
- Making referrals
The care manager will follow up to ensure protections remain in place and referrals are completed. You can request a copy of CDNY's full Incident Management Policy from your care manager.
Important Phone Numbers:
NYS Justice Center: 1-855-373-2122
CDNY Incident Management Hotline: 518-912-4007
OPWDD Incident Management Unit: 518-473-7032