The COVID-19 public health crisis is rapidly changing.  This information represents the most up to date information we had at the time of publishing.  We will update as new information becomes available.

Care Coordination Organizations/Health Homes (CCOs/HHs) are committed to the delivery of high-quality comprehensive care coordination. During this time of the COVID-19 public health emergency, we are working in collaboration with OPWDD providers, medical providers, mental health providers and community resources, to ensure all members receive needed supports, services and resources necessary to maintain health and well-being. Care managers are the first frontline contact. They have iPhones and are reachable and highly responsive. CMs will also reach out to supervisors and healthcare management team for assistance.

Risk level assessment and the support/service needed will be an essential component of comprehensive care coordination during this time. Your Care Manager will initiate contact with you and family members, including those in Basic level service, for the purposes of screening for risk factors and coordinating supports and services. We have created protocols and tools for our Care Managers to follow during this rapidly changing COVID-19 health crisis to ensure you are receiving the care and support you need.  We are also identifying those in the community who are the most vulnerable because they live alone and do not have natural supports, their care givers are elderly, they are homeless, there is a temporary disruption in supports, such as home aides, medical needs, such as oxygen, food deliveries, etc. 

Care Design NY has developed a strong framework for escalating our involvement to support individuals and families during this COVID-19 pandemic and public health crisis.

Providers, please click here.

Please see the Frequently Asked Questions (FAQs) below and if you have a question that you do not see on this list, please let us know.